The SDA Newcastle and Northern Branch covers the NSW Central Coast, Newcastle, and Hunter Valley regions. As Australia’s largest private-sector trade Union, we have more than 13,000 members in the Newcastle & Northern Branch, and over 200,000 members nationwide. We represent workers in the retail, fast food, and warehouse industries. Approximately half of our members are young people under the age of 25 years.

About the Role:

The SharePoint and CRM Specialist is a fixed term two-day week contract position responsible for the design, development, and maintenance of SharePoint environments and CRM systems to support the organisation’s operations and improve workflow efficiency. This role involves managing site architecture, permissions, content organisation, and integration with other business applications.

Responsibilities:

Designing, configuring, and maintaining SharePoint sites, libraries, lists, and workflows

Managing user permissions and ensuring data security and compliance within SharePoint environments

Customising and optimising CRM platforms to meet business needs, including data management, reporting, and automation

Integrating SharePoint and CRM systems with other enterprise tools to streamline processes and enhance collaboration

Troubleshooting issues, providing technical support, and training staff on SharePoint and CRM usage

Collaborating with stakeholders to gather requirements and implement solutions that improve operational efficiency

Documenting system configurations, procedures, and best practices

This role requires strong problem-solving skills, attention to detail, and the ability to manage multiple projects simultaneously. The SharePoint and CRM Specialist relies on technical expertise and sound judgment to deliver high-quality solutions and reports directly to the Branch Secretary.

Preferred Skills, Qualifications & Experience:

Advanced SharePoint expertise: Site architecture, permissions, workflows, content management, and integration with Microsoft 365 tools.

CRM proficiency: Experience with platforms such as Salesforce and HubSpot desirable.

Data management: Strong skills in data structuring, migration, and reporting across SharePoint and CRM systems.

Process automation: Familiarity with tools like Power Automate, Power Apps, and other workflow automation solutions.

Technical troubleshooting: Ability to diagnose and resolve system issues efficiently.

User training and support: Experience in developing user guides and delivering training sessions.

Project management: Ability to manage multiple tasks and projects, prioritise effectively, and meet deadlines.

Communication skills: Clear and professional verbal and written communication for working with stakeholders and end users.

Security and compliance awareness: Understanding of data protection, access control, and regulatory requirements.

If you have any queries in relation to this position or would like a copy of the position description, please contact Amanda Jorgensen on [email protected] or 02 4961 4694.