🚛 Transport Customer Service Officer

Join a fast-paced, supportive team in the transport and logistics sector
📍 Location: Metropolitan Melbourne
🕒 Full-Time | Permanent Role
💼 Immediate Start Available

Are you experienced in transport operations and thrive in a busy, dynamic environment?
We are currently seeking a Customer Service Officer to join our growing team and provide exceptional service to our clients in the wharf and road transport industry.

As a key point of contact between our clients and operations, your quick thinking, strong communication skills, and attention to detail will help ensure smooth delivery operations and high service standards.

🧭 About the Role

Reporting to the Transport Manager, your role will include:

Communicating proactively with clients regarding job updates, delays or issues

Responding to incoming queries via phone and email professionally and efficiently

Assisting drivers with paperwork and resolving on-road issues

Monitoring bookings and online job allocations

Raising charges (futile, redirections, etc.) where applicable

Issuing damage notifications (DMAs) and following up with clients

Escalating complex client issues when necessary

Supporting internal teams with administrative tasks

Building and maintaining strong client relationships

✅ What You’ll Need

Minimum 2 years’ experience in a fleet or transport office environment

A strong understanding of Melbourne’s road networks

Sound knowledge of vehicle weights, dimensions, and capacities

Proficient computer skills and ability to adapt to various transport systems

Excellent communication and interpersonal skills

Ability to work under pressure and juggle multiple priorities

Customer-focused approach with strong attention to detail

A professional, confident, and solutions-driven mindset

💡 Why Join Us?

Be part of a well-established and respected transport organisation

Work with a supportive and friendly team who value collaboration

Opportunity to make a real impact in day-to-day logistics operations

Stable full-time role with career progression potential

Convenient location in metropolitan Melbourne

👋 Ready to Take the Next Step?

If you're passionate about customer service and have a strong background in transport, we’d love to hear from you. Apply now with your resume and a short cover letter outlining your experience.

We welcome applicants from diverse backgrounds and are committed to creating an inclusive environment for all employees.