About the role:

To provide exceptional customer service and comprehensive Maintenance services to the client and the contract. In order to be successful in the role it is key that the Shift Technicians understands procedures, processes and operates them to the required standards.

We are looking for minimum certificate III AC & Refrigeration.

On site full time at client's (Data Center Facilities Operations)

Work arrangement: Monday to Friday 8 hours per shift (between 5:30 am -17:30 pm roaster)

Site location: Ultimo, Sydney

What You'll Do:

Operational
• Responsible for ensuring that maintenance activities within the buildings are being carried out with due regard to Health and Safety, business risk and maintaining the 100% uptime criteria
• Responsible for maintaining excellent standards of response to Asset performance, completion of assigned work and ensure any abnormal operating conditions and housekeeping issues are dealt with proficiently
• Carry out routine planned preventative maintenance tasks as required within and across HV and LV distribution systems, associated plant / equipment and HVAC mechanical cooling / heating systems as determined by the CMMS system’s work orders
• Monitor BMS for running and alarm conditions when required
• Building walk-rounds, taking meter readings from UPS, PDU’s and other electrical equipment to monitor capacity
• Investigate faults, identify root causes and effect remedies
• Prepare accurate / timely service/incident reports as required
• Ensure corrective / repair works are carried out in accordance with current regulations
• Assist when/where required with equipment installation works and asset data capture
• Participate in emergency call out roster providing cover for weekend and team member absences, as required
• Develop a comprehensive understanding of the building(s) infrastructure and their layouts, functions and complexities
• Deliver effective communication through advice, review, leadership and direct contribution to team meetings, briefings, correspondence, monthly and ad-hoc reporting, as appropriate
• Be a point of contact during significant events or multi-discipline technical escalations occurring within the specified sites
• As necessary, participate in any business continuity plans the team may be involved in
• Ensure data centre operations and CBRE business policies and processes are complied with at your sites i.e. effectively communicated, implemented and adhered to within the contract
• Ensure a customer focus within all areas of operational activities, and that effective relationships are maintained with key client contacts. Ensuring contractually agreed SLA’s and KPI’s within the Scope of Works (SOW) are met and necessary record retention demonstrating adherence
• Manage contractors/suppliers to insure maintenance, repairs, and operations are to a high standard and in line with maintenance agreements/SLAs
• Promote and maintaining the core Values of CBRE and ensure the professional image of CBRE is presented onsite all times
• Manage other tasks as directed by the client
• Escalate relevant matters to superiors as soon as practically possible
• Provide relief to the Shift Lead during their absence

People :

• Provision of leadership and guidance, advice, coaching and direct support, where required to deliver best practice selection, training, assessment, recognition/reward and appraisal systems
• Functional on boarding of new employees and facilitation
• Culture carrier and promotes best practice
• Customer Relationship Management - Maintain positive relationship with the Clients/Customers
• Hold team members accountable to performance standards, managing, understanding and addressing any underperformance appropriately
• Participate in work related team meetings and activities as required
• Actively promote teamwork within the team, contract and business

Quality and Safety:

• QHSE - Responsible for administrative tasks related to QHSE
• Reporting and management of work management system
• Logging hazards & customer feedback on the QHSE Management Portal
• Log books compliance
• Maintaining compliance with all mandatory training

Others :
• Receiving supplier quotes and uploading onto the internal system for client approval
• Constantly improve quality, service, and efficiency
• Process improvement
• Being a person who can be turned to for expert knowledge, advice, or reliable performance, especially in a crucial situation

Our Values :

• RESPECT : We act with consideration for others ideas and share information openly to inspire trust and encourage collaboration
• INTEGRITY : No one individual, no one deal, no one client, is bigger than our commitment to our company and what we stand for
• SERVICE : We approach our clients challenges with enthusiasm and diligence, building long-term relationships by connecting the right people, capital and opportunities
• EXCELLENCE : We focus relentlessly on creating winning outcomes for our clients, employees and shareholders

Circumstances Be flexible to work outside core office hours from time to time

What You'll Need:

• Must understand all the associated safety code related requirements relative to providing the service. Experience with Health & Safety Risk Assessments and Control Measures
• Experience of maintaining critical & temperature control conditioned environments
• Detailed understanding and experience of the electrical and mechanical systems used in a data center environment, including Feeders, Transformers, Generators, Fuel Systems, Switchgear, UPS systems, Battery banks, ATS/STS units, PDU/PMM units, Air handling units, chilled water systems, Fire Alarm systems, and Fire Suppression systems (pre-action sprinklers).
• Prior exposure to maintenance scheduling and subcontractor management and supervision
• Strong understanding of ticketing or workflow management systems and tools
• Experience of managing escalation and emergency issues
• (Must Have & Current) ARC license/Cert III in AC & Ref
• Good building services knowledge
• Good Customer relationship skills
• Working knowledge of “Permit to work” systems
• Understand and interpret technical drawings / processes
• Experience of CMMS and BMS systems