Group and Team: City Welcome, Customer Service Team
Location: Council Centre
Employment status: Permanent Full time (1.0 FTE) or Permanent Part-time (0.66 FTE)
Classification: Municipal Officer Level 1
Agreement: Hobart City Council Enterprise Agreement 2024
Salary range: $62,713 per annum (pro rata) $31.73 per hour + 13.5% superannuation.

**Multiple positions available**

About the role

This role contributes to the success of the City by being the first point of contact between the general public and Council. You’ll assist clients with queries and payments—both face-to-face and over the phone—and provide general administrative support within the Customer Service Team.

Key responsibilities include:

• Delivering high-quality customer service and representing the Council professionally.
• Managing requests and information flow using Council systems.
• Assisting with queries related to development appraisal, animal management, and residential parking.
• Processing payments accurately for rates, parking infringements, and other Council activities.
• Providing general clerical and administrative support.

Learn more about the role in the position description: Customer Service Officer Position Description

About you

Are you a confident communicator with a passion for helping others? Do you thrive in a fast-paced environment and enjoy working both independently and as part of a supportive team?

As a Customer Service Officer, you’ll be the friendly face and helpful voice that makes a real difference in our customers’ day. Whether it’s solving problems, sharing information, or simply brightening someone’s mood,

you will bring:

• Certificate IV or higher in Front Line Management, Business/Administration, or equivalent experience.
• Strong customer service skills and experience in a similar role.
• Proficiency in Microsoft Office and financial management systems.
• Registration to Work with Vulnerable People.
• Excellent organisational and problem-solving skills.

About us

The City of Hobart offers something for everyone, with connections between nature, history, culture, businesses and each other. We are proud to provide a range of services and facilities that support the wellbeing, safety and participation of the community as well as continuously look to improve and embrace new approaches to achieve better outcomes for all. With an industrious and diversified economy, wherever your skills, talents and passions lie, we can offer you the opportunity to have a rewarding career with ongoing learning and development opportunities.

We recognise contributions to our workforce and offer:

• Above Award wages and Employer Superannuation at 13.5% with salary sacrifice options.
• Flexible work arrangements.
• A wide range of leave entitlements.
• Health and Wellness programs, including onsite gyms.
• Discounted membership at Doone Kennedy Hobart Aquatic Centre.
• Ability to purchase additional leave after 12 months of service.
• An Employee Assistance Program that offers onsite visits.
• Corporate Health Plan discounts with BUPA, St. Lukes and Medibank.

Learn more about what the City of Hobart can offer you.

The City of Hobart is committed to building an inclusive community and workplace. As an equal opportunity employer, we encourage applications from people of all backgrounds, abilities, ages and identities.

City of Hobart has a strong commitment to health and safety. Appointment will be subject to satisfactory pre-employment background checks. These will include reference checks, verification of qualifications, National Criminal History record check, and Medical Assessment including drug and alcohol testing.

Learn more about our vision, mission and values.

How to apply

If you're passionate about serving our community and ready to take on a role that challenges and rewards, we’d love to hear from you. Apply today!

If you require any further information specific to this role please contact Kathryn Oates, Customer Experience Team Leader, on 62382776 or email [email protected]

All applications must be made in the online portal, and you can save your application as you progress through the stages until you submit your final application. If you have any issues with submitting your application, please email details of the issue to [email protected]. Please note that we do not accept applications via email or after the position has closed so if you have issues submitting your application, please contact us prior to the closing time.

Applications close 11:59 pm Sunday 10 August 2025.

Selection process

Candidates are initially selected for interview based on the details provided in their application.

The City of Hobart assesses all applications based on merit.

Positions are filled, based on how well the successful candidate meets the requirements of the position.

Learn more about the selection process on our website.