We’re seeking an experienced Program Transition Manager to lead the end-to-end cutover and Hypercare activities for a major ERP transformation. This critical role will ensure a seamless go-live, minimise business disruption, and provide structured post-launch support to drive system stability and operational readiness.

You’ll work across business, technology, and vendor teams to deliver a successful transition into BAU backed by a clear plan, strong communication, and hands-on leadership.

Key ResponsibilitiesCutover Leadership

• Define and manage the ERP cutover strategy in collaboration with program stakeholders
  
  
• Develop and own a detailed cutover plan, runsheet, and rehearsal framework
  
  
• Lead all cutover activities and communications to ensure a smooth go-live
  
  
• Minimise downtime, mitigate risk, and maintain business continuity during transition
  
  
• Provide clear, ongoing status updates to senior stakeholders and program leadership
  
  

Hypercare Management

• Define and execute a robust Hypercare plan to stabilise post-go-live operations
  
  
• Coordinate cross-functional issue triage and resolution
  
  
• Manage vendors and internal teams to close defects and change requests
  
  
• Drive incident reporting, tracking, and resolution SLAs
  
  
• Ensure complete handover of knowledge, documentation, and responsibilities to operational support teams
  
  

Skills & Experience

• Proven experience leading 2+ complex ERP cutovers end-to-end
  
  
• 8+ years in transition, cutover, or Hypercare leadership roles
  
  
• Strong background in ERP environments, ideally including HCM or Payroll systems
  
  
• Demonstrated success managing Hypercare or warranty support phases
  
  
• Strong stakeholder engagement and vendor coordination skills
  
  
• Calm under pressure with excellent problem-solving, communication, and planning capabilities
  
  
• Highly organised, proactive, and outcomes-driven
  
  For a confidential discussion about the role please contact Pat via [email protected]