Job Description

About Our Brand

At Austen & Blake, we create made-to-order diamond jewellery with the support of talented craftspeople, bringing more than 200 years of experience to the realisation of our customers’ dreams. Be it a stunning ring, an elegant necklace or beautiful earrings, Austen & Blake craftspeople help people translate feelings into jewellery every day.

In the expansive territories of Australia and New Zealand, our presence is steadily expanding. With several established locations and a measured influx of new stores, we are navigating a path of growth. Opportunities on the horizon contribute a sense of anticipation as we continue to consolidate our position in this region.

www.austenblake.com.au | www.neve-jewels-group

Our Values

💫 Celebrate the Moment - We honour life’s milestones by creating meaningful, joy-filled jewellery experiences.

💎 Customer Centric Approach - Every decision starts with our customer, delivering personalised service at every step.

🤝 Earn Trust and Respect - We build trust through honesty, care, and respect in all relationships.

✨ Experience Led Innovation - We blend tradition and innovation to enhance every jewellery experience.

🌏 Empathy for People and Planet - We act with compassion, sourcing ethically and operating sustainably.

Position

We are seeking a Luxury Jewellery Sales Consultant to join our boutique team, reporting to the Store Manager. Based in our elegant showroom, you’ll play a pivotal role in delivering exceptional client experiences that go beyond the transaction, fostering lasting relationships built on trust, emotion, and personalised service. Join us in our pursuit of excellence, and be part of a team passionate about craftsmanship, beauty, and creating unforgettable moments for our clients.

Job Requirements

How You’ll Contribute

● Client Consultations: Conduct one-hour lounge appointments, actively listening to client needs and guiding them through a personalised bespoke design journey.
● Customer Experience: Provide a seamless luxury experience from welcome to post-sale, including thoughtful service, timely updates, and ongoing relationship building.
● Sales Performance: Achieve monthly sales targets through a consultative approach, offering tailored recommendations and closing with confidence.
● Product Knowledge: Maintain strong knowledge of our collections, materials, and craftsmanship to educate clients and support bespoke design conversations.
● Operational & CRM Excellence: Use CRM and internal systems to process and track bespoke orders, manage enquiries, review support tickets, and escalate complex or sensitive matters to the appropriate teams.
● Brand Ambassadorship: Represent the brand with professionalism and polish, upholding showroom standards, presentation, and client care.
● Collaboration: Work cross-functionally with Planning and store teams to support fulfilment, contribute to visual merchandising, and maintain a clean, organised showroom.

Job Responsibilities

Skills You’ll Need

● 1-2 years experience within a similar retail environment (luxury retail or jewellery preferred)

● Proven track record in exceeding sales targets within a similar retail environment

● Confident communicator with experience handling phone, video and face to face consultations

● Able to pick up systems and can troubleshoot to resolve issues smoothly

● Able to learn new systems and processes with ease

● You take initiative on tasks without being told what to do

● A true team player, you like to share the knowledge, the wins and take a hands on approach

● Ability to problem-solve unique situations with bespoke solutions

● You have outstanding written and verbal communication skills

● You champion customer centricity

● Ability to demonstrate a positive demeanour even through challenging situations

● Passionate and creative with an eye for styling and an affinity for unique jewellery

Job Benefits

What’s In Store For You?

● Referral Scheme - Cash rewards for referring great talent

● Annual Leave - 20 days holiday plus public holidays

● Exclusive Employee Discount %

● Birthday Leave - 1 paid day off on your birthday

● Perkbox - Enjoy shopping discounts, wellbeing rewards & peer recognition

● Enhanced Leave Policies - Formalised policies with clear processes & enhanced support

● Partner with a global luxury brand on its journey of expansion across ANZ

● Learning & Development - Ongoing opportunities for growth

● Hours - 38 hours per week, working any 5 out of 7 days including weekends and public holidays on rotation

● More Exciting Benefits Coming Soon!

Next Steps?

We’re an equal opportunity employer and value diverse perspectives, so even if you don’t meet every requirement, we encourage you to apply. Shortlisted candidates will complete a 30-minute phone interview, followed by a second-stage interview with the hiring manager.

Our Commitment to Diversity & Inclusion

Neve Jewels Group is an equal opportunity employer. We are committed to providing a work environment that supports, inspires, and respects all individuals. We do not discriminate on the basis of gender, race, colour, religion, age, disability, belief, sexual orientation, marital status, or is disadvantaged by conditions or requirements which cannot be shown.