Switchboard Administrator
North West Hospital and Health Service
Posted 7 days ago
North West Hospital and Health Service (HHS)
- Unique locations
- Friendly communities
- Regional, rural and remote $$$ incentives
Temporary full time, 12 months
Working with us
- Tax savings through salary sacrificing options are also available.
- We offer 4 weeks p.a. recreational leave with a 17.5% loading/bonus.
Professionally, our HHS values professionalism, leadership capability, excellence and resilience in our staff. We are committed to providing extraordinary opportunities for career development including in-house training, development and mentoring programs.
PLUS access to the Training, Education and Professional Development Incentive funds.
The lifestyle in Mount Isa is family friendly; it is a vibrant city with an outback community feel. You will fall in love with the natural splendour of the North West Queensland region, the experience of a rural/urban community and the opportunity to make a real and positive difference... and want to stay.
Affectionately known as the ‘oasis of the outback,' Mount Isa represents over 50 nationalities which give the city a unique cosmopolitan flavour. People enjoy living in this modern community, with restaurants, excellent health care, shopping, churches, clubs, service clubs and social activities. You will love the yearly carnival of festivities and celebrations including the Mount Isa Rodeo.
The Traditional Owners of the area are the Kalkadoon people.
Mount Isa is a great place to live and work!
About the role
As the first point of contact for many callers, this role is responsible for providing a professional, courteous, and efficient switchboard service to hospital staff, patients, and the wider community. You will ensure all incoming calls are managed promptly, accurately, and with empathy—facilitating clear and timely communication across hospital departments. This role plays a key part in supporting the safe and effective operation of the hospital by accurately transferring calls, responding to enquiries, and initiating communication protocols, including emergency response procedures.
Your ability to manage multiple tasks under pressure, while maintaining a calm and helpful manner, will be essential to delivering a high standard of customer service.
Requirements
- This role requires availability for shift work across a 7-day roster, between the hours of 7:00am and 11:00pm.
- Pre-employment screening will be conducted for the successful applicant, including Criminal History checks.
- This is a VPD risk role and may require evidence of vaccination or immunity to: Hepatitis A/B, Measles, Mumps, Rubella, Varicella, Pertussis, Tuberculosis and Influenza.
- A period of probation may apply.
Interested?
Download the Role Description for further information and application / interview preparation.
Apply ONLINE: https://smartjobs.qld.gov.au/jobs/QLD-MI650536
Contact: Bronwyn Munokoa on (07) 4764 1278.
Applications close: Wednesday, 06 August 2025.
About North West Hospital and Health Service
Our vision
Healthier Queenslanders.
Our purpose
To provide leadership and direction, and to work collaboratively to ensure the health system to deliver quality services that are safe and responsive for Queenslanders.
Our responsibilities
The Department of Health's role include:
1.providing strategic leadership and direction for health through the development of policies, legislation and regulations
2.developing statewide plans for health services, workforce and major capital investment
3.managing major capital works for public sector health service facilities
4.purchasing health service delivery
5.supporting and monitoring the quality of health service delivery
6.delivering specialised health services, providing ambulance, health information and communication technology and statewide health support services.
Hospital and Health Services are independent statutory agencies responsible for their own strategic plans.
Our strategic objectives
1.Supporting Queenslanders to be healthier: promoting and protecting the health of Queenslanders
2.Enabling safe, quality services: delivering and enabling safe, clinically effective, high quality health services
3.Equitable health outcomes: improving health outcomes through better access to services for Queenslanders
4.High performance: responsive, dynamic and accountable management of the department, and of funding and service performance
5.Dynamic policy leadership: drive service improvement and innovation through a collaborative policy cycle
6.Broad engagement with partners: harnessing the skill and knowledge of our partners
7.Engaged and productive workforce: foster a culture that is vibrant, innovative and collaborative
Source: this is an extract from the company’s own website.
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