About the Role

We are seeking a motivated and committed Regional Service Planning & Disruptions Officer on a permanent, full-time basis. This role reports into the Regional Town Bus Services Manager and supports the processing of all service disruptions (planned and unplanned) across the Regional Town Bus Services in relation to disruptions, service planning and administration. This involves:

Assisting with the identification and implementation of alternative bus routes for road closures.

Planning and coordinating the appropriate resources, logistics, and administration required to support planned service disruptions across the Regional Town Bus Service network.

Liaising with Bus Contractors and key stakeholders to minimise disruption impacts.

Handling community complaints and queries in relation to bus service disruptions.

Monitoring and evaluating contractor performance to ensure contract standards are met.

Assisting with the review and development of regional transport services including conducting research, assisting with coordinating passenger surveys and analysing and preparing reports on trends to enable effective service planning.

Preparing correspondence, including but not limited to ministerial briefings and responses, in relation to bus services and route re-organisations when required.

Performing additional duties as directed by the line manager.

About You

To excel in this role, you should possess:

Working knowledge and understanding of contract management and public transport issues with experience or understanding of urban and regional planning.

Demonstrated experience in delivering information in a customer focused environment.

Strong interpersonal and communication skills (both written and verbal), with the ability to work collaboratively within a team and contribute to shared goals.

Strong analytical and problem-solving skills with the ability to research and evaluate information.

About Us

The Public Transport Authority’s (PTA) vision is to be recognised as a leader in providing world-class public transport services and solutions. Our purpose is to provide safe, customer-focused, integrated, and efficient transport services that align with our core values.

At the PTA, we hold five core values dear: safety, respect, recognition, integrity, and sustainability. These values guide everything we do, ensuring a workplace where safety is paramount, respect is fundamental, achievements are celebrated, integrity is unwavering, and sustainability is integral to our mission.

As a fast-growing economy, Western Australia’s public transport system, under the PTA, is recognised as the best in Australia and one of the most efficient, clean, and safe networks globally. Rail transport plays a vital role in our continued success and growth, exemplified by our numerous projects such as METRONET, designed to meet the public’s needs and expectations. Moving millions of people requires the skill and commitment of a talented workforce, and at the PTA, we are dedicated to delivering on our vision and purpose while upholding our values every step of the way.

You Can Expect

Opportunities to grow through personal development and career pathways

Health and Wellbeing programs including access to a free 24/7 onsite Gym

Subsidised Corporate Apparel and Spectacles

Supportive Team Environment

Opportunity to join our Social Club offering savings and benefits all year round.

There is one permanent full-time opportunity available for an immediate start. Applicants assessed as suitable through this process may be used to fill similar vacancies both fixed term and permanent that may arise within the next 12 months.

To be eligible to work permanently at the PTA you must be either an Australian Citizen, have Permanent Residency status or hold a current visa with permanent working rights in Australia.

The PTA is an equal opportunity employer and encourages people with disability, Aboriginal and Torres Strait Islander people and persons from culturally diverse backgrounds to apply.

Further Information

Please contact Matthew Saliacus, Regional Town Bus Manager, on (08) 9326 3964 for specific information about the role.

For more information about the PTA, please visit www.pta.wa.gov.au.

For technical difficulties, please contact the RAMS helpdesk at 1300 733 056 or email [email protected]

How to Apply

Applicants are requested to provide the following:

A comprehensive CV with two work related referees.

A written application (no longer than 2 pages) outlining your experience, addressing all Selection Criteria as per the JDF.

Applicants must apply online, using the ‘Apply’ button at the top of the screen. This will take you to the WA Jobs board www.jobs.wa.gov.au where you will need to follow the instructions listed on the advert. If not directed straight to the position, please key Position Number 37329 in the web search box.

Please note you will be required to complete the PTA Integrity and Qualification Consent Form and an Australian National Police Clearance should you become the recommended applicant through the recruitment process. Adverse outcomes of Integrity reviews and NPC’s will not necessarily disqualify an applicant from the selection process. All PTA positions are subject to ongoing integrity screening. Suitable applicants may also need to undertake a full and comprehensive medical assessment.

Closing Date - 5:00pm, 5 August 2025