Company Description
KSC Claims is a veteran-founded organisation dedicated to supporting Australian Defence Force (ADF) veterans in navigating the Department of Veterans' Affairs (DVA) claims process. Founded by ADF veterans Luke Armstrong and Matt Dumars, KSC specialises in delivering high-quality advocacy and claims support, including Initial Liability submissions, Permanent Impairment assessments, and claims management under the VEA, MRCA, and DRCA. Our mission is to provide a professional, compassionate, and streamlined service that takes the stress out of the claims process.

Role Description
KSC is seeking a dedicated Veterans Intake Coordinator for a Part-Time or Full-Time position based in Brisbane City, QLD. In this role, you will be the first point of contact for veterans seeking assistance. Your responsibilities will include supporting veterans through the early stages of their DVA claims, preparing and lodging Initial Liability submissions, coordinating appointments, and liaising with DVA on their behalf. This role requires strong communication skills, empathy, and attention to detail, along with a genuine commitment to improving the lives of those who have served.

Qualifications

Knowledge of the Military Rehabilitation and Compensation Act 2004 (MRCA)

Experience in drafting documents, reviewing claims eligibility, and liaising with DVA

Understanding of the Initial Liability claims process and appeals procedures

Strong advocacy and communication skills

Empathy, sensitivity, and patience in dealing with veterans

Ability to work effectively in a team and independently

Relevant qualifications in law, social work, psychology, or related fields

Development opportunities and flexibility

There are growth opportunities within this role and also at higher levels once skills have been developed. The role accommodates work from home arrangements, flexible time and generous leave provisions. The role is high paced and challenging, but immensely rewarding as you see in real-time, the positive impact you can have on a veteran’s well-being.

Successful applicants

We intend to move quickly as we know organisations can draw out job application processes, but you will not be waiting long to hear from us. Your start date is projected for the start to middle of August 2025. Within a week of this job closing, you will hear about shortlisting for an interview. Interviews will be concluded by the end of July. We value your time. If you feel you have the skills required for this position and an interest in developing a career with KSC, we encourage you to submit an application and we promise not to keep you waiting.

Eligibility

Candidates must be full working rights for Australia

Experience working with veterans organisations (RSL or similar ESO's) or Government

The successful candidate will be required to undergo a pre screening psychological exam to ensure stability for role

Application Process: If you are interested in this opportunity, please apply through this ad. If shortlisted, we will contact you for an interview.