The City of Launceston, an award winning Employer of Choice, is currently seeking to fill the following position:

Position Title: Rates Officer

Position Number: POS0320

This permanent, full-time position is responsible for assisting with the maintenance and accuracy of rating related data within the Council’s property system, as well as supporting the Receivables Team. The role includes reviewing outstanding debts as part of the debt recovery process and liaising with collection agencies to ensure appropriate action is taken, including other administrative tasks.

We are looking for someone who demonstrates, through behaviour, an alignment and an understanding of Our Values and has the following qualifications, skills and experience:

High level experience with office administrative and clerical tasks as well as the ability to manage client accounts, conduct debt recovery work and manage payment arrangements;

Demonstrated experience in the use of PC based software Word, Excel and Outlook or similar and aptitude for corporate software applications including client databases;

Good interpersonal and customer management skills including conflict resolution and the ability to deal with difficult customers and demonstrate a resilient personality;

Completion of Year 12 or equivalent with good numeracy and literacy skills as well as experience in a customer service environment; and

Local Government experience would be an advantage.

If you are interested, for further information and instructions on how to apply please go to the employment page of our website at www.launceston.tas.gov.au and download the Employment Information Pack for this position.

For further information, please contact Christine Phillips, Team Leader Receivables on 03 6323 3171, or [email protected]

To apply, please address your application to People and Culture clearly stating the position number and send to [email protected] OR complete the online application form available from our website, attaching all requested documentation.

Your application should include a Cover Letter, your current Resume and a statement addressing the highlighted Selection Criteria outlined in the Position Description section of the Employment Information Pack. You must address the Selection Criteria to be eligible for interview.

If we can assist you with any reasonable adjustments in order to submit your application for this role, please contact the People and Culture team via email at [email protected], noting your preferred method of communication and contact details and a member of the team will be in touch.

Applications must be received by 3.00pm, Monday, 4 August 2025