Our participants, Our people, Our purpose

Currently, there are around 5.5 million Australians with a disability. The National Disability Insurance Agency (NDIA) implements the National Disability Insurance Scheme (NDIS), which is one of the biggest social reforms in the country since Medicare. As an Agency, we support more than 717,000 participants with a significant and permanent disability, and the families and carers of those living with disability. For many Australians, this will be the first time they receive the disability support they need. The NDIA is designed to enhance the quality of life and increase economic and social participation for people with disability and will mean a peace of mind for every Australian.

A new role awaits

The National Disability Insurance Agency’s Service Design Delivery Branch is responsible for identifying opportunities to improve internal service delivery processes and systems to provide better experiences for participants. The branch aims to improve the participant experience by identifying process improvements, then designing and delivering solutions to make improvement.

The branch works with Subject Matter Experts (SMEs) to create and implement solutions that simplify processes, improve timelines and the quality of outcomes for participants. The branch designs the elements that deliver the strategic vision of the NDIS Pathway. It works to improve the consistency and equity of NDIA decisions and ensures the Scheme is aligned with insurance principles for future sustainability.

The team are seeking a Project Officer, to assist in delivering improvements to our participant experience across a range of platforms.

Where you can add value

The APS6 Project Officer is responsible for actively managing key internal and external stakeholder relationships and where required will represent and negotiate on behalf of the NDIA to advance the NDIA’s interests across a range of forums.

In this role, you will have the opportunity to:

• Develop and manage project plans and schedules in accordance with the Agency’s project management framework
• Building relationships with internal and external stakeholders to solve issues and problems
• Provide specialist advice and technical expertise to staff and stakeholders.
• Contribute to project quality management to ensure that project deliverables are fit for purpose and meet client needs.
• Preparing draft written material including business cases, plans, executive briefs and corporate documentation.

Enough about us, let’s talk about you

We are seeking people who are motivated to improve the NDIS for participants and providers.

The ideal candidate will be an analytical and conceptual thinker who can solve problems. You will have experience leading and developing policy, reform projects and programs.

You will be a collaborator, who brings ideas and opportunities to problems. You will work independently, in teams and flexibly.

You will bring your sound judgment, decision-making skills and governance skills to drive progress on the important initiatives delivered by the Group.

Your NDIA Experience

We work as one team. We are accepting, diverse and driven. We take a shared approach to making progress. We welcome and support each other and encourage different ideas, insights and opinions. We empower and enable each other to be our best. We collaborate, connect and work together to create a workplace that makes us proud. And while we're based far and wide across the country, we make sure nobody feels they are out on their own.

• You will work for a socially inclusive and culturally diverse workplace, that is making a meaningful impact to the lives of more than 600,000 Australians.
• Competitive remuneration and working conditions that support a positive work life balance.
• Access to ongoing professional development and learning.

While this role is ideally performed from Geelong - VIC, Richmond - VIC and Surry Hills - NSW, remote working arrangements may be considered. We intend to fill this role in an ongoing and non - ongoing capacity. Non-ongoing roles may be offered for up to 12 months with the possibility of extension up to 18 months.

Successful candidates will be required to undergo a pre-employment National Police History check, Worker Screening check and/or Working with Children Check (where required) and provide evidence of Australian Citizenship.

Applications for this role close 11:30pm on the 4 August 2025 AEST.

If you have any questions, please contact Michelle Tida Phommasone on 03 8420 7276 or email [email protected]

With the exception of personal details, applications can NOT be edited or updated once submitted for consideration. Please make sure you are completely satisfied with your entire application before submitting.

NDIA is committed to supporting an inclusive and diverse workforce and welcomes and encourages applications from People with Disability (PwD), First Nations peoples, LGBTIQA+ people, people from Culturally and Linguistically Diverse backgrounds, Mature age workers, as well as young workers and supporting an inter-generational workforce and supporting gender equity and families. NDIA will provide reasonable adjustments for candidates to participate equitably in the recruitment process and discuss workplace adjustments to fulfil the inherent requirements of the role. If you require an adjustment to be made during the recruitment process (including alternate formats of the application form) or have an enquiry about the support provided, please contact DFP Recruitment on [email protected].

RecruitAbility applies to this position: The RecruitAbility scheme supports people with disability applying for jobs in the Australian Public Service (APS) by giving you a better opportunity to put forward your skills and experience during the selection process.

There are certain roles within the National Disability Insurance Agency that may require mandatory vaccination, subject to government order or directive. Evidence may be required prior to commencement.