ABOUT THE ROLE

The Ticketing Coordinator plays a vital role in delivering most of the ticketing and event setups for all ARTRAGE events. The major working relationships will be with the Marketing, IT & Systems and Programming teams.

The Ticketing Coordinator requires a passion for systems and the successful candidate will have proven capabilities in following detailed processes with a high level of accuracy.

The Ticketing Coordinator will be the first point of call for FRINGE WORLD Volunteer Judges and will undertake the administration duties for scheduling judges to events and collating scores.

This is a fast-paced, detail-oriented position suited to someone who enjoys working across multiple systems and processes. Experience in customer service and proficiency with Microsoft Excel are essential.

KEY RESPONSIBILITIES

Ticketing System Administration

Facilitate all steps of the event and ticketing builds for all ARTRAGE events, using the Red61 ticketing system.

Use the FRINGE WORLD Festival’s Artist & Venue Registration System to export event details to the Red61 ticketing system.

Utilise Asana project management software to facilitate collaborative work with other staff members in completing all necessary steps involved in project delivery through Red61 ticketing system.

Support the setting up of venue templates in Red61.

Set up ticket promotions and offers using the Red61 ticketing system as directed by the Senior Ticketing Coordinator.

Manage the setup, monitoring and release of holds and allocations in the Red61 ticketing system.

Utilise dynamic Excel spreadsheets to perform thorough cross-referencing of event, venue, and ticketing data.

Create refreshable spreadsheets for the use by other departments.

Process refunds and exchanges.

Maintain a thorough understanding of the Red61 ticketing system.

Systems Testing Support

Support user acceptance testing (UAT) of digital products as directed by the Senior Ticketing Coordinator.

Use the provided bug tracking tools to identify and report website and app bugs. Clearly outline steps to reproduce the error, and assist with prioritising issues based on severity, impact and reporting to developers.

Conduct testing for upgrades of the Red61 ticketing system.

Conduct testing of the complimentary ticket booking websites.

If required, assist with importing HTML email templates to create and schedule customer communications, ensuring content accuracy and formatting consistency.

Judges & Awards Program Administration

Proactively and reactively liaise with FRINGE WORLD Festival Volunteer Judges with key information and deadlines via email and phone.

Lead the testing of the Awards digital systems including the reservation portal and score submission portal.

Coordinate the schedules of FRINGE WORLD Judges, including assisting Judges in their use of the reservation portal, processing Judges’ tickets and any required follow-up communication with Judges to ensure reservation deadlines are met.

Identify eligible performances within events for judging and grant system access within the Red61 ticketing system.

Using Excel, ensure all eligible events have Judges assigned and track Judges’ attendance.

Follow detailed processes for recording Judges' attendance and collation of scores.

Liaise with Judges in the case of missing scores.

Prepare the scoring data in Microsoft Excel to provide to the Programming department for weekly and the final awards meetings.

Customer Service

Respond to customer service enquires via email and phone when required.

Support the sending communications to customers for events changes and cancellations.

Support the booking process for patrons with access requirements.

Team & Culture

Foster the development of positive and communicative working relationships, both within the ARTRAGE organisation and with external stakeholders.

Participate in internal and external feedback systems across planning, operations and debrief.

Embrace the ARTRAGE Values in all areas of work.

Other Duties

Undertake any other duties assigned by the ARTRAGE Management Team, which might reasonably be deemed to be within the scope of the role and having regard for the skills and qualifications relating to the role.

SKILLS & EXPERIENCE

Required

Previous experience in a ticketing role including experience with ticketing systems

Excellent written and verbal communication skills

High level of accuracy and attention to detail

Ability to work well both autonomously and as part of a team

Strong problem-solving skills and the ability to work under pressure in a fast-paced environment

Highly proficient at prioritising competing deadlines

Strong knowledge of Office Suite (Excel, Word, Outlook, Teams)

Intermediate Excel proficiency

Desirable

Experience using Red61 Ticketing System

Knowledge of a work management tool, such as Asana

Familiarity with Content Management Systems (CMS)

Arts industry or Festival/Events experience

BENEFITS

A rare opportunity to work on some of WA’s most iconic and creative public events, contributing to the vibrancy of the Arts in the State.

ARTRAGE social events, Pass Holder benefits to events and hospitality offerings*.

Flexible Work Culture including; Work From Home (one day per week), flexible start and finish hours between 8am – 6pm*.

Access to our Employee Assistance Program and Wellbeing Programs (EAP).

*subject to policies.

LOCATION

The role will operate from the ARTRAGE HQ Office (616 Hay St Mall, Perth).

ACCESS

At ARTRAGE we support and celebrate diversity. ARTRAGE is proud to be an equal opportunity employer and reviews all job applications free of any bias and provides an inclusive work environment regardless of a person’s sex, gender history, sexual orientation, age, race, religious or political beliefs, marital, pregnancy or family status.

APPLICATION PROCESS

Please read the material carefully and email your application prior to the closing date with the following inclusions:

Cover letter (max 2 pages) that addresses the Skills and Experience required for the role.

A current resume with contact details of two professional referees.

Applications close: 29 July 2025

Applications are to be emailed as follows:

To: Jessica Grant, Senior Ticketing Coordinator; [email protected]

Subject: Ticketing Coordinator

Applications received after the closing date will not be accepted. Applications can only be sent via email as a PDF (preferred) or Word doc with files not exceeding 2MB. Please do not attach ZIP or password protected files.

If you are unable to submit an application online or if you have any questions or queries regarding the application process or position, please email us at [email protected] or call us on (08) 9227 6288.

ARTRAGE supports and celebrate diversity. ARTRAGE is proud to be an equal opportunity employer. Persons of all backgrounds and beliefs are encouraged to apply.

By submitting an application for this position, you acknowledge and accept our Privacy Policy, which is available to view on our website.