Are you a values-driven mental health leader with a passion for inclusive, client-centred care?

Join this exciting new program in a well established progressive not-for-profit that's making a real difference in mental health, alcohol and other drugs (AOD), and suicide prevention support. This is your opportunity to lead a passionate team, influence care pathways, and strengthen outcomes for diverse communities.

About the role
As the Senior Coordinator - Stepped Care, you'll provide day-to-day leadership, mentoring, and clinical oversight to a small team. You'll guide complex decision-making, promote trauma-informed and culturally safe care, and drive collaboration with key stakeholders and service partners across the Better Connect network. Your leadership will shape holistic, stepped care responses that reflect best practice and genuinely improve lives.

Key responsibilities

Lead, support and develop a dedicated team of Stepped Care Coordinators

Ensure high-quality assessment, brief intervention, and continuity of care

Drive clinical governance, compliance, and continuous improvement

Facilitate collaborative planning with multidisciplinary teams and lived experience workers

Represent the program in sector forums and support strengthened referral pathways

Role Requirements:

Proven leadership and clinical governance experience

A strong commitment to trauma-informed practice and cultural safety within a person-centred model

Experience delivering high-quality client engagement across AOD, mental health and suicide prevention services

Comfort with inbound/outbound call environments and delivering brief interventions

Proven success in achieving KPIs within community or primary health settings

Excellent interpersonal, mentoring and team leadership skills

Proficiency in client management systems such as TrakCare and Fixus

• Extensive experience across mental health settings and knowledge of relevant systems, legislation, and care coordination for underserved groups

Additional requirements:

• Tertiary qualifications in Social Work, Health, or a related field
• QLD Open Driver's Licence
• Valid Working with Children check for QLD

Why work with us?

A purpose-driven, supportive team culture where people are valued

Flexible working arrangements and a focus on wellbeing

Generous NFP salary packaging options

Opportunities for innovation, advocacy, and sector influence

A role where your leadership creates meaningful change - every day

If this role sparks your interest and you are ready to make a lasting impact in your community, we encourage you to apply and be part of something truly meaningful.

We look forward to receiving your application