The Australian Bureau of Statistics (ABS) is looking to fill the position of Mail Operations Manager for our Census Data Capture Centre located in Dandenong South.

This is a temporary position up to two years duration. The successful applicant will initially be engaged on an 18 month contract, with a further contract extension up to six months.

About the role

• oversee the daily logistics of warehouse and mail operation to ensure timely, efficient service delivery
• monitor team output and performance, meeting critical deadlines
• manage and allocate resources based on project-specific skills and workstream needs
• support a safe working environment, including the implementation and adherence of Work Health and Safety (WHS) policies
• foster cross-functional collaboration and maintain communication with internal stakeholders
• document and assist with the management of operational risks
• coordinate the movement and handling of materials from logistics partners (e.g. Australia Post)
• oversee core activities such as:

o barcode registration and receipt handling

o operation of envelope opening machinery

o form preparation for scanning

o secure storage and controlled destruction post data capture

• lead or support smaller work units as needed (e.g. ancillary mail processing).

About you

The successful candidate will possess all, or most of the following:

• experience managing operational teams or complex warehousing programs
• strong planning and coordination skills in high-pressure or high-throughput environments
• an ability to guide, support and develop staff across diverse teams
• sound judgment and effective decision-making in fast-paced settings
• high-level communication and stakeholder engagement skills
• an understanding of WHS requirements and how they apply to daily operations
• initiative, adaptability, and a team-focused mindset
• a commitment to creating an inclusive, positive workplace culture.

What you will gain

As part of the Data Capture Centre (DCC), you’ll be at the forefront of managing the secure receipt and processing of up to 2.4 million paper forms and associated materials during the Census Main Event. This high-volume, fast-paced environment offers a unique opportunity to showcase your leadership, organisational skills and ability to thrive under pressure.

As Mail Operations Manager, you will have the opportunity to:

• assist in managing a team of approximately 80+ staff across a range of warehousing and material-handling functions
• further develop your project and people management capabilities in a high-profile operational setting
• gain hands-on experience in one of Australia’s most significant national operations
• lead and innovate within a dynamic team
• have the satisfaction of contributing to a program that shapes Australia's future.

Benefits

• competitive salary package up to $108K
• 15.4% employer contribution to superannuation
• opportunity to work from home outside of Census peak period
• flexible start and finish times.

About the Australian Bureau of Statistics

We are Australia’s national statistical agency and an official source of independent, reliable information. We tell the real story of Australia, its economy and its people by bringing life and meaning to numbers.

We are at the forefront of data innovation - responding to today’s challenges and partnering to deliver rich, new information solutions and technologies for the future.

A role with us offers you the opportunity to:

• undertake work with real purpose in a dynamic, innovative and flexible work environment
• apply and develop your expertise through a wide variety of challenging roles and learning and development opportunities
• be part of a supportive team of trusted experts who are empowered and accountable
• join a workplace culture that fosters inclusiveness, builds respect and capitalises on diversity.

How to apply

To apply, complete an online application form, upload your resume, provide referee details and submit a statement (up to 500 words) describing how your skills and experience are relevant to the role.

To be eligible to apply you must be an Australian citizen.

Applications close at 11.30 pm (AEST) on Sunday 3rd August 2025.