Despatch Team Leader

Lead from the front. Drive safety, service, and dispatch performance.
Randstad has Partnered with a national leader in the manufacture and delivery of windows and doors. We are seeking an experienced Despatch Team Leader to take charge of daily delivery operations.

About the Role;

As the Despatch Team Leader, you'll be responsible for the smooth coordination of deliveries, re-deliveries, and pickups. You'll manage a small team of drivers (both employees and contractors), maintain safety compliance, and respond to customer delivery queries - all while ensuring quality and service standards are met.

Your Key Responsibilities

Lead your team to meet daily delivery requirements

Schedule and confirm all deliveries and pickups

Monitor and enforce safety practices and procedures

Resolve customer delivery issues and provide timely updates

Manage delivery systems and initiate invoicing processes

Train and develop team members for safe and effective performance

Monitor KPIs like DIFOT and drive continuous improvement initiatives

What You'll Bring

Minimum 2 year's experience in a despatch or logistics role

Prior experience leading or supervising a team

Strong organisational skills with attention to detail

Solid communication and customer service skills

Working knowledge of Microsoft Office tools (Outlook, Excel, Word)

Experience in the window or construction products industry is a bonus

• A current MR truck licence and Forklift ticket (Essential)

Apply now to take the next step in your leadership journey.

Please note: Only shortlisted candidates will be contacted. Randstad. is an equal opportunity employer.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.