Join a pivotal Victorian Government Department and help shape the future of how Victorians interact with their government. We're on a mission to simplify and digitise essential services, making them seamless and effortless for everyone. If you're a passionate Senior Product Designer with a knack for creating intuitive, user-centric experiences, we want to hear from you!

About The Department

This Department was established on January 1, 2023, with a clear mandate: to significantly enhance every Victorian's experience of engaging with the government. We achieve this by centralising and digitising crucial day-to-day services, ensuring interactions are as easy and streamlined as possible for both individuals and businesses. This involves connecting and integrating systems and platforms across state and local government, as well as optimising our corporate and procurement processes.

We are the embodiment of Public Sector leadership, upholding and demonstrating the core values adopted from the Public Administration Act 2004: Leadership, Integrity, Responsiveness, Impartiality, Accountability, Respect, and Commitment to Human Rights.

The Citizen and Business Tribe within the Department is at the forefront of this transformation. This team is responsible for the design and development of a key Victorian government website, customer communications, navigation, and personalisation. Our work spans a wide range of critical applications, including various checks, licenses, and support programs. We are dedicated to creating low/no touch, effortless interactions that follow universally accessible patterns, ensuring everyone can access the services they need.

About The Role

As a Senior Product Designer within the Citizen and Business Tribe, you will be instrumental in combining your end-to-end product design skills to problem-solve and craft compelling, personalised experiences that empower all Victorians. You'll focus on designing solutions that are intuitive, universally accessible, and incredibly easy to use. This is an exciting opportunity to contribute to significant government initiatives that directly impact the lives of millions.

Key Responsibilities

Collaborate with Product, Engineering, Delivery, Policy, and Design leaders to create compelling, personalised, and accessible experiences for Victorians.

Design and validate innovative solutions, working closely with stakeholders to balance customer, business, technical, and regulatory requirements.

Contribute to the development and maintenance of design systems, style guides, and interaction patterns to ensure consistency across all digital platforms.

Plan and participate in user research activities to gain insights into user behaviours, preferences, and pain points, using this knowledge to inform and validate design decisions.

Actively present design decisions for review and buy-in, providing clear justifications and incorporating feedback from diverse stakeholders.

Soft Skills

Strong communicator and storyteller, adept at engaging and influencing stakeholders through clear and compelling design thinking.

Proven ability to collaborate effectively within cross-functional teams to deliver impactful, user-centred solutions.

Proactive, adaptable mindset with a willingness to support team needs as they arise.

Ability to initiate and maintain effective relationships, consulting and negotiating with internal and external stakeholders.

Deep understanding of Human-Centred Design (HCD) principles.

Desirables

Demonstrated experience across the end-to-end product design process, from discovery and research through to prototyping, testing, and validation.

Proficient in design and research tools such as Figma, FigJam, and Miro.

Comfortable working with design systems and platform guidelines (web, iOS, Android).

Experience designing and facilitating workshops for alignment, ideation, and iteration.

Commitment to promoting digital inclusion and designing for customers with accessibility needs.

This role will be advertised until Monday, July 21st at 5:00 PM AEST, at which point submissions will close. If you are interested in roles of this nature but miss this deadline, please feel free to apply, and we will keep your application open for consideration for future opportunities.