Job description:

At the Victorian Clinical Genetics Services (VCGS) our work bridges diagnostics, research, and translational science, delivering cutting-edge genetic and genomic services in partnership with the Murdoch Children's Research Institute (MCRI). As a cornerstone of this ecosystem, our Software Systems and Integration (SSI) Unit plays a vital role in ensuring our technology infrastructure empowers world-class service delivery.

We're looking for a Software Support Lead to head our software operations team. This critical leadership role will ensure the availability, performance, and continual improvement of our core pathology software systems—both on-premise and in the cloud.

Your responsibilities include:

• Lead and coordinate a high-performing software operations team.
• Monitor, support, and maintain critical systems, ensuring stability, security, and efficiency.
• Oversee incident management, system diagnostics, and continuous improvement efforts.
• Liaise with technical and non-technical stakeholders across VCGS and MCRI to align IT support with clinical, research, and operational needs.
• Maintain robust relationships with project and business teams to proactively manage service transitions.
• Champion operational reporting, database performance, and software system health monitoring.
• Drive innovation and contribute to enhancing our digital service delivery.

What we need from you:

• Tertiary qualification in Computer Science, Software Engineering, IT or equivalent experience.
• Strong experience in cloud computing, particularly AWS.
• Demonstrated ability to lead and support service delivery in a clinical, research, or diagnostic environment.
• Proven experience with incident response, stakeholder engagement, and systems improvement.
• Strong SQL skills and experience with relational databases.
• Excellent problem-solving, communication, and team leadership skills.

For full viewing of responsibilities and requirements please refer to the position description.

Any specific questions related to this position should be directed to Candice McGregor at [email protected].

What's in it for you

• Benefit from salary packaging, including entertainment and novated leases
• Enjoy a variety of flexible work arrangements
• Be part of a mission-driven organisation transforming patient care through genomics
• Work alongside a passionate team of clinical and technical professionals
• Access professional development opportunities and leading technologies
• Thrive in a collaborative, values-driven environment embedded within Australia's top medical research precinct

Who we are

.

The Victorian Clinical Genetics Service (VCGS), a not-for-profit subsidiary of the Murdoch Children's Research Institute (MCRI), offers integrated genetic testing, diagnostics, and counselling globally. Our experts collaborate closely to ensure accurate interpretation of complex genetic tests. VCGS is actively involved in driving translational research, policy development, and fostering an inclusive and positive working environment that values diversity and prioritises equal opportunities for all. We are dedicated to developing our staff and creating a culture centred on respect and continuous learning.

We are committed to the safety of children and young people and takes a zero-tolerance approach to all forms of child abuse, exploitation and harm. Child safety is prioritised in our decision-making at all levels of the Institute.

Join Us!

If you believe this role is a good fit for you, please apply by submitting:

• Your resume
• A cover letter addressing the selection criteria
  
  

Ensure these documents are combined into a single PDF file.

We welcome individuals of diverse genders, ages, ethnicities, cultural backgrounds, abilities, religions, and sexual orientations in our workplace. We actively encourage talented individuals from all walks of life to apply for our job openings. Our commitment lies in fostering a workplace that is barrier-free and inclusive, aiming to attract the most skilled candidates.

For any questions related to the recruitment process, feel free to reach out to our Recruitment team at [email protected]. Ensure that you include the position number and job title in the subject line. Please refrain from sharing your application to this email address.

Please note, we reserve the right to close the vacancy prior to the closing date once a sufficient number of applications have been received.

No recruitment agencies please.

Position Description

Applications close: 4 August 2025 AUS Eastern Daylight time