At Lumi, we are a family-run business driven by a simple but powerful mission: to truly make a difference in the lives of the people we support. Our passionate team of three is growing, and we’re looking for someone who shares our heart, values, and dedication.

We understand the pressures and potential for burnout in the disability services sector, that's why we are deeply committed to manageable participant loads, genuine work-life balance, and a supportive team environment.

We are seeking an experienced NDIS Support Coordinator to join our close-knit team. You'll work directly with NDIS participants to navigate their plans, connect them with services, build their capacity, and help them achieve their goals. This role is perfect for someone who is empathetic, proactive, and passionate about empowering individuals.

Key Responsibilities

Work closely with participants to understand their goals, needs, and preferences.

Connect participants with appropriate services and supports, fostering independence and choice.

Assist participants to implement their NDIS plans and build their capacity to coordinate their own supports.

Maintain accurate, timely records, progress notes, and reporting.

Collaborate with family members, providers, and the broader community.

Manage a sustainable and reasonable caseload (we respect your workload!).

Attend meetings (virtual and face-to-face) as required.

Advocate for participants’ rights and needs with professionalism and compassion.

About You

Minimum 2 years experience in NDIS Support Coordination.

Strong understanding of the NDIS framework, legislation, and participant pathways.

Excellent communication and relationship-building skills.

Highly organised with strong time management and problem-solving abilities.

Tech-savvy (comfortable with digital record keeping, emails, video calls, etc.).

Able to work independently and collaboratively within a small supportive team.

A genuine passion for helping people and making a positive impact.

What We Offer

A supportive, caring, and flexible family-run team environment.

Hybrid working model — work from home and out in the community.

Manageable caseloads to promote wellbeing and prevent burnout.

Opportunities for growth, professional development, and real input into how we work.

Genuine, values-driven work where you can make a real difference.