Please note: This job ad will close on Sunday 27 July 2025 at 11:55pm.

We encourage applications from Indigenous Australians, people living with disability, people from diverse cultural and linguistic backgrounds, mature age workers and LGBTIQA+ people.

The Office of the Ombudsman and Health Complaints Commissioner supports reasonable adjustment requests in any stage of the assessment process to remove barriers and facilitate full participation in all aspects of employment for applicants with disability. If you have individual requirements that need to be accommodated in order to participate in an interview or recruitment activity, please inform the contact listed at the end of this vacancy.

We are a diverse and inclusive workplace and understand the importance of flexible working arrangements. Talk to us about how this could work for you.

Hours per fortnight

73.50 hours per fortnight - flexible options available.

Major Duties

1. Assist the Health Complaints Commissioner in the fulfilment of the Commissioner’s responsibilities under the Health Complaints Act 1995.
2. Receive and record enquires and complaints and, where appropriate, facilitate quick resolution directly with the service provider.
3. Obtain information and assess complaints to identify issues that require further investigation or referral and facilitate communication between the parties in order to resolve complaints in a timely manner.
4. Undertake investigations into complaints and maintain effective communication with all stakeholders.
5. Liaise with relevant providers, agencies and individuals including AHPRA, professional registration boards and associations.
6. Prepare concise, factual reports and correspondence resulting from the assessment, resolution and investigation processes, and formulate recommendations for improved procedures and practices, including matters that address systemic issues.

Pre-employment Checks

Pre-employment Checks

The Head of State Service has determined that the person nominated for this vacancy is to satisfy a pre-employment check before taking up the appointment, promotion or transfer.

The following checks are to be conducted:

1. Pre-employment (National Police Record) checks for: Arson and fire setting, violent crimes and crimes against the person, sex-related offences, drug and alcohol related offences, crimes involving dishonesty, deception and/or conspiracy, making false declarations, malicious damage and destruction to property, serious traffic offences, crimes against public order or relating to the Administration of Law and Justice, Executive or the Legislative Power.
2. Disciplinary action in previous employment.
3. Identification check.

Desirable Requirements

• Current drivers licence
• Current Tasmanian Working with Vulnerable People Registration (Registration Status - Employment).
• Relevant tertiary qualifications.

Download the Statement of Duties and any Associated Documents

Statement of Duties - Investigation and Assessment (356408) - Band 5.docx

Statement of Duties - Investigation and Assessment (356408) - Band 5.pdf

Information for Applicants (DOJ) Short Form Application.docx

Information for Applicants (DOJ) Short Form Application.pdf

FAQs Short Form Application.docx

FAQs Short Form Application.pdf

How to apply

To apply, please provide a Short Form Application which is a 1-2 page covering letter outlining your experience, skills and knowledge as they relate to the Statement of Duties, and a copy of your current Resumé/CV.

Please note that we do not require a separate statement addressing the selection criteria.

Please apply online by clicking the 'Apply Now' button.

Refer to the 'Information for Applicants (DOJ)' document for further information. Please note, attachments must be in Microsoft Word or PDF format.

If you are unable to submit your application online, please contact the Department of Justice Recruitment Team on (03) 6165 4911.

For more information

Blythe Spencer
Principal Officer (Health Complaints)
Email: [email protected]
Phone: (03) 61 664566