As the Team Leader, you will manage and coordinate diverse technical resources by providing guidance, advice and direction to meet and maintain defined service levels and execute work requests for the end user computing environment within and to Queensland Health sites including PC's, printers and applications.

What you'll do

• Provide high level ICT technical expertise, support and administration by complying with departmental standards, policies, procedures and ITSM processes.
• Promote best practice for IT Service Management by developing and implementing ITIL based practices and processes.
• Assist management's decision making by researching and analysing trends and issues to establish strategies to maximise benefits from information resources and technology and prepare reports on these findings as required.
• Establish and maintain highly effective working relationships with clients in providing quality information service delivery.

About you

We are searching for someone with:

• Well developed interpersonal, written and oral communication skills including the ability to negotiate, advise, influence others and work collaboratively with people to make decisions
• High level of competency in the support of information systems, technical problem solving, the application of professional judgement and the formulation of technical solutions
• ICT leadership and management skills, including an ability to manage change and generate a culture of continuous improvement
• Demonstrated ability to develop and promote ITIL Service Management processes (primarily incident / problem / change / configuration management)
• Well developed management skills and knowledge including high level ability in the areas of planning, managing resources,
• budget preparation and management.
• Technical competency in the operational management of large and diverse end user computing environments using Microsoft Software Centre Configuration Manager (SCCM), iPrint, Active Directory and/or Windows 7 +.

Why work with us?

Work alongside passionate professionals in a supportive and inclusive environment that values people and prioritises employee success and wellbeing. This includes

Competitive salaries

• 12.75% superannuation
• 17.5% leave loading

Employee wellbeing

• Access to 24/7 confidential employee support providers and counsellors including for immediate family members
• Additional flexibility to support your work life balance including access to generous leave entitlements, such as purchased leave, domestic violence leave, reproductive health leave, cultural leave, study and examination leave.

Professional development

• Career progression with more than 300 diverse career pathways and career support to take you further!
• Access to a variety of programs and initiatives to support training and career growth.

Our commitment to equity, diversity and inclusion

At Queensland Health, our work environment is inclusive and supportive, and we value our employees. We are an equal opportunity employer and encourage applications from people of all cultures, abilities and backgrounds. Our commitment to cultural safety, equity, diversity and inclusion means we understand some people may need changes to the recruitment process. If you need support during the recruitment process, such as meeting with the panel virtually instead of in person, please reach out to the hiring manager.

Ready to apply?

For further information on how to apply please review the attached Role Description.