
Customer Service Officer - casual
Tourism Holdings Limited
Posted 8 days ago
Ready to Hit the Road? Start Immediately!
Join a fun and supportive company culture
Ongoing training and support provided
Free motorhome holidays!
Who Are We?
We are thl, a global tourism operator and the largest commercial RV rental operator worldwide. Following our merger with Apollo Tourism & Leisure in November 2022, we have become a leader in the RV industry, spanning manufacturing, rental, and retail sectors. At thl, we value diversity and welcome talent from all backgrounds to join us in revolutionizing the RV industry.
What We Do
Simply put, we’re memory makers. We believe road trips are the best way to holiday! We know RVs inside and out. Well…we should…we’ve been building, renting, and selling them for over 35 years across Australia, New Zealand, the USA, Canada, the UK, and Europe. Phew…that’s a lot of places.
What We Can Offer
This role will see you delivering exceptional service to our rental guests by guiding them through the vehicle handover and return. This includes completing rental contracts, selling ancillary products (reduction options, tables & chairs, etc.), and vehicle demonstrations (don’t worry, we’ll teach you what you need to know).
Guest experience is a high priority for our team and is at the heart of our core values. It’s important you share our vision of providing exceptional service and ensuring our guests leave happy and eager to get on the road to experience their holiday adventure.
This casual position is in our Cairns Rental Branch. Given we’re in Tourism, we are a 7-day operation, so you need to be okay with working weekends and public holidays. The good news is we have an attractive commission structure for ancillary sales.
What We’re Looking For
We’re eager to find those who love a good road trip and have some of the following qualities and experience:
Customer service and/or sales experience.
A valid open manual driver's license (you’ll need this to drive our RVs).
A knack for going above and beyond to make someone's day.
A positive attitude and the ability to handle challenges with ease.
Great time management skills and a love for a fast-paced environment.
Creative communication skills and a great listener (English isn’t the first language for some of our guests).
Bonus points if you speak German or another European language, but it’s not necessary.
Proficiency in using technology and apps.
Comfort in managing conflict and skilled in negotiation.
A belief that teamwork makes the dream work.
We walk the talk when it comes to ensuring our product quality meets our guests’ expectations, so training will be provided.
One Last Thing…
So…if this sounds like you and you could rock #vanlife, what are you waiting for? Apply Now!!
We are an equal opportunity employer and we aim to recruit a diverse range of people with a diverse range of talents to help us achieve our goals. All applicants must have the right to work in Australia.
About Tourism Holdings Limited
We are thl, a global leader in the RV industry, listed on the NZX and ASX. Our purpose is to provide the most enriching way to experience the world, championing travel that creates true value for people, places, and the environment.
Operating across New Zealand, Australia, the UK, Europe, the USA, and Canada, with franchises in Southern Africa and Japan, we design, build, rent, and sell RVs. Our portfolio includes over 30 brands with strong local heritage, spanning RV design, manufacturing, rentals, sales, and tourism. At thl, we believe that anywhere is possible, always evolving and moving forward.
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