About us

View Melbourne is ideally situated along St Kilda Road boulevard, serving as a gateway into the vibrant heart of Melbourne. Our unwavering commitment to our brand values highlights the unique strengths and distinctive qualities that set the View Hotel Group apart. We prioritize positive relationships with our team members and take this people-centric approach to ensure we dedicate delightful service to our guests. Each of our hotels is designed to be as unique as the guests we welcome, reflecting the local climate, vibrancy, and culture of the city and community it serves. Innovation is a cornerstone of our operations, driving us to continually pursue excellence in all aspects. By challenging the status quo and embracing change, we strive to consistently maintain our standards. We are dedicated to delivering a hospitality experience that embodies our core values in every interaction.

Qualifications & experience

• Previous Hotel Experience within Front Office
• Currently studying or previously studied within the hospitality industry
• Excellent Guest Service Skills
• Computer Skills including knowledge on Property Management Systems

Tasks & responsibilities

• A passion for guest service and the desire to work in a fast paced environment.
• Handling of guest requests with responsibility for owning each query and coordination of hotel services.
• Strong initiative and willingness to learn, grow and develop in to higher responsibilities.
• The ability to think on your feet and solutions focused approach to problem solving, guest concerns and service recovery.
• Liaison with Front Office Manager and Duty Managers ensuring the efficient delivery of services to hotel guests.
• Assisting Reservations department in calls, emails and updating reservations.
• Strong communication skills and highly developed organisational skills.
• The ability to work a rotating 7-day roster including shifts ranging from 7am-3pm and 3pm-11pm, with a strong requirement for being flexible and reliable.
• Excellent personal presentation and attention to detail.

Benefits

• Free On-Site Parking
• Daily Staff Meals
• Dry Cleaning for Uniforms
• Exceptional Food and Beverage discount
• Competitive Wage plus penalties
• Discounted Accommodation throughout the View Hotel Group for you and your family & friends
• Detailed Training and Development