Store Manager - Flagship Location | QVB | Premium Fashion Retailer

We are searching for a polished and commercially savvy Store Manager to lead the flagship location of a premium heritage fashion brand located in the iconic Queen Victoria Building. This is a high-profile leadership role with significant turnover, a strong VIP clientele, and a focus on pace, premium service, and delivering results.

This is more than just a store-this is a brand-defining space. We're looking for someone who knows how to lead from the front, elevate team performance, and deliver a luxury-level experience every time. If you thrive in a high-energy, fashion-led environment with clear KPIs and strong structure, this is your next big step.

Key Responsibilities:

Flagship Leadership: Own the operations and performance of a high-turnover, flagship location with an established client base and strong foot traffic.

Service Excellence: Drive a culture of premium, one-on-one service that aligns with the brand's long-standing reputation for quality and sophistication.

Team Development: Recruit, train, and coach a high-performing team of retail professionals-creating a supportive yet high-achieving culture.

Sales & Commercials: Execute on KPIs, monitor performance daily, and work closely with regional teams to drive ongoing commercial growth.

VIP & CRM: Build meaningful relationships with repeat clients and implement CRM strategies that promote loyalty and elevate basket size.

Visual Merchandising: Ensure the store reflects the brand's aesthetic through elegant, well-executed presentation and merchandising standards.

Operations & Compliance: Oversee daily operations, manage stock integrity, and ensure smooth execution across all back-of-house functions.

What You'll Bring:

Prior experience in fashion or premium retail at Store Manager or high-performing Assistant Manager level

A confident, considered leadership style with a passion for people development and team culture

Deep understanding of service-driven environments with a high attention to detail

Proven ability to hit and exceed sales targets in a structured KPI environment

Strong operational and business acumen, including rostering, wage control, and stock management

Experience working with CRM, styling, or consultative selling models is highly advantageous

Benefits:

Salary up to $75,000 + Super + Bonus (based on experience)

Generous clothing allowance + seasonal wardrobe updates

Tuesday to Saturday roster - your Sundays and Mondays are yours

Premium location in the heart of Sydney's retail scene

Career progression within an iconic, stable, and high-performing retail brand

If you're an experienced fashion leader who thrives on structure, loves client connection, and is ready to take on a flagship challenge-this is the opportunity for you.

To apply online, please click on the apply button.

Alternatively, for a confidential discussion, please contact Sophie Mieglitz on [email protected] quoting the reference number above, or check out our website for other available positions.

www.frontlinerecruitmentgroup.com/retail