Front Office Coordinators

Are you searching for more, a specialist team where genuine kindness, strong systems, and direct support from the practice owner are the norm?

A highly regarded specialist dental practice in the heart of Adelaide’s CBD is searching for a warm and efficient Front Office Coordinator to join its small, caring team.

This full-time role offers a balanced work-life schedule, with a nine-day fortnight and an RDO every two weeks, with no late evenings or weekend shifts, providing an excellent life balance.

You'll be truly valued for your work in a supportive, professional team environment. This is an exciting opportunity for a caring professional to become an integral part of this small, mighty, and supportive team, making a significant difference in the lives of patients and fostering strong relationships with their many referring practices.

About the Practice

This modern, inner-city specialist practice has a long-standing reputation as one of the first specialist practices of its kind in SA. They are recognised for their clinical excellence, compassion, and ability to create a seamless patient experience. Patients are their number one priority, and systems help maintain their excellent reputation. The practice prides itself on its commitment to dispelling myths regarding treatment and positively impacting patients’ lives. The team is small, efficient, and mighty, taking care of one another. The practice embraces an ethos of excellence, compassion, and gratitude. The specialist practice owner is committed to upholding values and providing exceptional service to referrers, patients, and, especially, the team, who are treated like family.

About You

The ideal person will be passionate, organised, self-motivated, and diligent, with exceptional attention to detail and a "can-do" (solution-focused) attitude. A deep commitment to precise information, enjoying having systems in place, and going above and beyond to support your team and patients is key. Effectively juggling multiple tasks and prioritising with ease are key to this role, ensuring smooth patient flow and front-of-house excellence.

Ideally, you thrive in a dynamic, fast-paced work setting and demonstrate strong teamwork skills, with reliability, honesty, and diligence being important to you.

Your natural ability to connect with people and communicate clearly will be a huge asset, and you'll confidently embrace our modern practice software and digital workflows. It's important that the ideal person in this role embraces responsibility and ensures tasks are beautifully finished.

The practice sincerely appreciates a naturally detail-oriented, professional, and punctual individual who brings genuine kindness, emotional intelligence, and tech-savviness to the role, all while maintaining a calm and reassuring presence.

Your Role

As our Front Office Coordinator, you're at the heart of our practice's smooth operation. Your day-to-day will involve:

Expertly managing all patient bookings, from accurate scheduling to confirming appointments.

Being the warm, professional primary contact for all patient and referrer inquiries, nurturing strong relationships at the heart of our practice.

Overseeing the day-to-day flow of operations, including patient coordination, scheduling, and administrative tasks.

Maintaining and enhancing our efficient systems and procedures, developing processes, manuals, and customer service training to ensure everything runs like clockwork.

Assisting with staff scheduling, timesheets, and rosters.

Supporting reports on practice performance and patient services.

Handling administrative and accounting duties as required.

Offering chairside support if trained, desired and needed.

Benefits and Perks

Joining this team offers numerous advantages, including:

A balanced schedule with full-time hours and one RDO each fortnight.

No late evenings or weekend shifts.

Easy access to all public transport at the doorstep

A strong, supportive, and compassionate team that values one another and works with you.

A supportive environment with comprehensive, modern training.

Systems that keep the day-to-day running like clockwork.

Opportunities for ongoing professional development and training.

Remuneration that reflects your skills, attitude, and experience.

A secure, long-term employment opportunity.

An immediate start option.

A practice owner who leads with integrity and kindness.

If you are looking to take the next step in your career and find your long-term dental home where you can grow, develop, and become an integral part of a small, caring team, this exciting opportunity to join this caring team could be ideal for you.

For a confidential discussion about your needs and to learn more about this practice, please call 0417874996 or email [email protected]