Service Team Leader (Case Manager)
Churches of Christ Home Care, Hervey Bay
Permanent Part-time Opportunity (potential for increased hours)

Assist our clients to ensure a safe quality of life while living in their own home!

About this role

As a Service Team Leader (Case Manager) in our Home Care team, you'll be supporting both our clients and the care workers who assist them day to day. You'll coordinate services, manage care plans, respond to client needs and be a go-to support for your team—making sure they feel confident, equipped and valued in their roles.

This is a varied role where no two days are the same. You might be mentoring staff, reviewing services, solving rostering puzzles, or working with families and health providers to keep things running smoothly. If you're organised, calm under pressure and passionate about people—this is a role where you'll make a real impact.

Key responsibilities include:

• Planning and coordinating care services
• Supporting and mentoring Home Care Workers
• Working alongside GPs, allied health and families
• Ensuring services align with best practice and client needs
• Building strong relationships with clients and their circles of care

What you can bring to the team

You're a steady, people-focused leader who knows how to support a team and build strong relationships with clients. You bring a calm presence, even when things get busy, and you're comfortable juggling priorities without losing sight of the details.

You'll ideally have experience in aged or community care, along with solid coordination and admin skills. You're confident navigating change, passionate about quality care, and always ready to step in and lend a hand—whether it's mentoring a new team member or helping resolve a client concern with empathy and care.

To be suitable for the position, ideally you have:

• Certificate III in Individual Support (Ageing) or similar.
• Cert IV highly desirable, if not working towards.
• Completion of the following units of competency:
• Assist clients with medication.
• Recognise healthy body systems.
• Provide individualised support.
• At least 1 year of experience leading a care or support team
• Current driver's licence + insured car
• Current First Aid and CPR
• Knowledge on Home Care Packages

Possess or willingness to obtain;

• A National Police Check
• Personal insolvency check (this is a key personnel role under aged care regulations)

Employee Benefits:

As a not-for-profit entity, our employees can package up to $18,549 p.a. of their taxable income before your income tax is calculated. Up to $15,900 p.a. on everyday expenses (such as mortgage payments, rent, groceries, bills and insurance) plus up to $2,649 p.a. on meal/entertainment benefits.

To find out what salary sacrificing can mean for you click here.

By being such a large organisation, we are also able to offer a range of compelling benefits. Including but not limited to:

• Five (5) weeks of annual leave and the ability to purchase more;
• Grants (for eligible employees) to assist in formal study;
• Discounts through our large network of retail partners including: JB Hi-Fi, The Good Guys, Goodlife Health Clubs, Bupa Health, Plus many more;
• Employee Assistance Program;
• A work culture that values you.

About Us

We are one of Australia's largest and most diverse not-for-profit organisations, with a legacy of care and compassion spanning over 140 years. Through our faith-based mission, the church and organisation work together to provide holistic support across family services, community housing, retirement living, home care, and residential aged care.

Importantly, you will be someone who closely aligns with our organisational values of: Unconditional Love, Continual Innovation, Mutual Trust, Wise Stewardship and Safety.

If you're looking for a meaningful career with a supportive team, we'd love to hear from you!

How to apply

Click "Apply Now" to submit your application. For further details, contact Nikki Stevens on 07 4124 8985.

We actively encourage and invite applications from Aboriginal and Torres Strait Islander people for all our positions.

Applications will be assessed as they are received.