Permanent full time opportunity with access to NFP salary packaging benefits & leave loading

Lead a high-performing support team dedicated to delivering outstanding service

Drive continuous improvements and collaboration to enhance the user experience

Wellways is committed to reconciliation, lived experience and inclusivity. We strongly encourage and warmly welcome people from Aboriginal and Torres Strait Islander communities, people with a lived experience of mental health and disability and people who identify as LGBTIQA+ to apply. Even if you only meet some of the criteria, we'd love to hear from you.

About the Opportunity

At Wellways, our Support Hub is our service desk - the central point of contact for staff and partners needing help with the systems and tools that support their work.

As our Support Hub Manager, you'll lead a skilled team delivering responsive and effective support across IT, applications, and system access.

In this role, you will be responsible for the entire support lifecycle, including oversight of service delivery, coordination of IT asset management, maintenance of the knowledge base, and driving ongoing improvements. You will work closely with internal teams and Managed Services Providers to ensure a smooth and consistent experience for end users, aligned with ITIL practices.

Based in Fairfield, Victoria and reporting to the Enterprise Solutions and Infrastructure Manager, this is your opportunity to shape how we deliver support across the organisation.

Please visit the Wellways Careers site to download a copy of the position description to see further details relating to this role.

About You

You bring sound knowledge of ITIL frameworks, proficiency across Microsoft environments, and a practical, solutions-focused approach to your work.

You're confident navigating complex technical environments, improving systems, and implementing efficient support processes. You also bring strong leadership and communication skills, are comfortable supporting others and working collaboratively to resolve issues, all with the aim of delivering a high-quality experience for every end user.

To be successful in this role, you will bring:

• Experience in similar role, preferably in a large and/or complex organisation
• IT skills appropriate to the role
• Availability to participate in out of hours activities as required to undertake the requirements of the role
• Satisfactory National Police Check, Working with Children Check and NDIS Worker Screening Check, or willingness to undertake
• Satisfactory Queensland Child Safety and Personal History Screening Check (LCS2), or willingness to undertake
• NDIS Workers Orientation module completion certificate
• Bachelor degree or equivalent in Computer Science or an Information-Technology related field from an accredited institution

About Us
Wellways connects people, strengthens families, and transforms communities for individuals of all ages experiencing disabilities or challenges to their social and emotional wellbeing. A leading for purpose mental health and disability support organisation operating nationally, our services span mental health, disability and community care and reach more than 7000 people each year!

Working with a diverse range of people, Wellways creates an inclusive community where everyone can imagine and achieve their hopes and potential.

What we offer

• A purpose driven culture where people can thrive, everyone is respected, and differences are valued
• An equitable, diverse, and socially inclusive work environment
• Salary packaging up to $15,899 enables you to spend a portion of your salary before it is taxed to pay for things like rent, mortgage repayments, car leasing
• Meal and Entertainment allowance via salary packaging up to $2,650 per annum
• Receive 17.5% leave loading every time you take annual leave
• Paid parental leave after 12 months of ongoing employment
• Access for you and your family to our Employee Assistance Program

For a confidential discussion about the role, we encourage you to contact Justin McKenzie, Enterprise Solutions and Infrastructure Manager on 0459 149 570.

Applications close 3rd August 2025

Wellways is committed to the safeguarding of children and vulnerable people. Successful applicants must undergo a comprehensive screening process prior to their commencement