• UQ Library
• This is a full-time, continuing position with salary in the range $74,534 - $79,026 (HEW 4), plus a generous super allowance of up to 17%.
• Only open to Australian Aboriginal and/or Torres Strait Islander people (Identified s105)
• Join a dynamic team, providing essential library services and support to students and academics.
• You will be a customer-focused individual with strong teamwork and communication skills, who thrives in a diverse and dynamic environment to be successful in this role.
• Based at our St Lucia campus

About This Opportunity

As a Library Services Officer within the Library Student Experience team, you will provide outstanding front-line support, addressing the diverse library and information needs of UQ students and academics. This vital role contributes directly to a positive client experience and the University's mission, supporting teaching, learning, and research.

Key responsibilities will include:

Client Support & Resource Navigation

• Provide information and advice on library resources, UQ systems, and services. Assess client needs, including IT issues, offering solutions or specialist referrals.

Operational Management & Documentation

• Create, edit, maintain, and delete library and institutional records. Assist with developing and maintaining Library documentation and statistical reports, supporting compliance and reporting.

Team Support & Problem Resolution

• Support, supervise, and act as an escalation point for colleagues, including training, coordinating workflows, and quality assurance. Resolve routine and non-routine issues, escalating as appropriate.

Continuous Improvement & Flexibility

• Contribute ideas for continuous improvement of systems, processes, and policies, and participate in implementing change initiatives. Demonstrate flexibility and agility to assist with all library operational activities and sites, undertaking rostered shifts and other duties as directed.

Please note:

• Occasional evening, weekend and/or roster work will be required.
• This role involves some lifting and upper body work for shelving activities.

About You

The University of Queensland considers that the filling of this position constitutes an equal opportunity measure under s105 of the Anti-Discrimination Act 1991(Qld) and under section 8(1) of the Racial Discrimination Act 1975 (Cth).

The position is therefore only open to Australian Aboriginal and/or Torres Strait Islander people.

The successful candidate will be required to provide evidence to confirm that they are an Aboriginal and/or Torres Strait Islander person.

• Degree/qualifications with demonstrated competence in service delivery and improvement, including proficient use of technology, adherence to policies, responsible resource management, and timely, proactive delivery.
  
• Proven digital capabilities, including competence in various software and familiarity with systems like library management systems. Evidence of delivering quality results, maintaining a high level of accuracy and attention to detail, taking responsibility for actions and timelines, and proactively addressing issues and risks.
  
• Demonstrable self-organisation, self-motivation, and self-leadership, including managing timelines, sharing knowledge, and actively engaging in self-development. Proven effective communication, providing clear information, active listening, and contributing positively to workplace discussions.
  
• An excellent team player, collaborating effectively with a positive, cooperative, and inclusive mindset. Exhibits an adaptable and flexible approach to work, remaining open to new situations and demonstrating the ability to pivot within a changing environment.

If your skills and experience align with some, but not all, of the selection criteria, we encourage you to connect with Sandra ([email protected]) for a confidential discussion.

You may be required to complete background checks including, criminal history and education checks.

About UQ

At UQ, Aboriginal and Torres Strait Islander people are supported to fill their cultural responsibilities, with access to 8 additional days (pro-rata) of paid Cultural Leave annually. Indigenous employees are encouraged to access the UQ Aboriginal and Torres Strait Islander Staff Network with a variety of significant events held throughout the year.

As part of the UQ community, you will have the opportunity to work alongside the brightest minds, who have joined us from all over the world.

Everyone here has a role to play. As a member of our professional staff cohort, you will be actively involved in working towards our vision of a better world. By supporting the academic endeavour across teaching, research, and the student life, you will have the opportunity to contribute to activities that have a lasting impact on our community.

Join a community where excellence is at the core of our culture, contributions are valued and a range of benefits and rewards are available, such as:

• 26 weeks paid parental leave or 14 weeks paid primary caregiver leave, 17% superannuation contributions, 17.5% annual leave loading.
• Access to flexible working arrangements including hybrid working options, flexible start/finish times, purchased leave, and a condensed fortnight.
• Health and wellness discounts - fitness passport access, free yearly flu vaccinations, discounted health insurance, and access to our Employee Assistance Program for staff and their immediate family.
• On campus childcare options, Cheap parking (from just $5.75 a day), Salary packaging options.

Want to Apply?

All applicants must upload the following documents in order for your application to be considered:

• Cover letter addressing the 'About You' section.
• Resume

For more information about this opportunity, please contact Sandra Rothwell at [email protected]. For application queries, please contact [email protected] stating the job reference number (below) in the subject line.

Applications close Sunday 27 July 2025 at 11:00pm AEST (Job Reference Number - R-53216). Please note that interviews will be tentatively scheduled for 6 August 2025.

UQ is committed to a fair, equitable and inclusive selection process, which recognises that some applicants may face additional barriers and challenges which have impacted and/or continue to impact their career trajectory. Candidates who don't meet all criteria are encouraged to apply and demonstrate their potential. The selection panel considers both potential and performance relative to opportunities when assessing suitability for the role.

We know one of our strengths as an institution lies in our diverse colleagues. We're dedicated to equity, diversity, and inclusion, fostering an environment that mirrors our wider community. We're committed to attracting, retaining, and promoting diverse talent. Reach out to [email protected] for accessibility support or adjustments.

If you are a current employee (including casual staff and HDR scholars) or hold an unpaid/affiliate appointment, please login to your staff Workday account and visit the internal careers board to apply for this opportunity. Please do NOT apply via the external job board.