Design learning that makes a difference.
Join a fast-growing telco and build engaging learning experiences from the ground up.

About Leaptel
Leaptel is a rapidly growing Melbourne-based internet service provider delivering lightning-fast, rock-solid internet with a people-first approach. We’re passionate about customer service, collaboration, and continuous improvement, and as we grow, so does our commitment to building a capable, confident team.

We’re looking for an experienced Instructional Designer to help us lay the foundations of a best-practice learning function. This is a greenfield opportunity to design and deliver engaging, effective training that sets people up for success and supports a culture of learning across the business.

The Opportunity
As our first dedicated Instructional Designer, you’ll take the lead on designing, building, and continuously improving onboarding and training modules, starting with our Customer Service team. Working closely with internal stakeholders, you’ll turn regulatory requirements and business knowledge into meaningful, practical learning that reflects our values and enables performance.

In this role, you’ll:

Design and develop engaging digital training modules and e-learning content

Build structured onboarding journeys that support a confident start

Collaborate with internal teams and SMEs to ensure content accuracy and alignment

Apply adult learning principles and instructional design best practices

Use a variety of learning approaches to suit diverse learner needs

Maintain and update learning content in our LMS (we’re rolling out ELMO)

Gather feedback and data to iterate and improve learning experiences

Manage documentation, quality control, and timelines across projects

About You
You’re a detail-oriented learning designer who loves making information accessible and impactful. You thrive in environments where you can build from the ground up and shape the learning experience in a way that genuinely helps people succeed.

You’ll bring:

A degree in Education, Instructional Design, or a related field (or equivalent experience)

5+ years' experience designing training in a service-led or regulated environment

A strong portfolio of digital learning content and e-learning modules

Confidence using authoring tools and LMS platforms (experience with ELMO a plus)

Understanding of adult learning theory and instructional design frameworks

Strong written communication and content development skills

Excellent project management and organisational abilities

A proactive mindset and genuine passion for helping others learn and grow

Experience in telecommunications, customer service, or other regulated industries will be highly regarded.

Why Join Leaptel?
At Leaptel, people come first. We support each other, value work-life balance, and believe a positive, team-focused environment helps us do our best work. We’re committed to great customer service and building strong, genuine connections with those we serve. We’re an equal-opportunity employer and are proud to foster a diverse and inclusive workplace.

Ready to Leap Forward?
If you’re excited by the chance to build meaningful learning experiences from the ground up and want to help shape how we support our people to thrive, we’d love to hear from you. Apply now with your CV and a cover letter sharing why this role feels like the right fit for you.

Got questions or want to see the position description?
Reach out to us at: [email protected]