Area Leader – Multi-Store Travel Agencies | $90K + Super | Hands-On Travel Leadership Role

Are you currently managing a travel agency and ready for your next challenge? We’re looking for a hands-on Area Leader to support a group of Helloworld locations across Queensland. This role is ideal for someone who loves being on the ground with their team, stepping in when needed, and helping others grow and succeed in a busy, client-focused environment.

Who We Are

We’re a family-owned business with 13 stores across South East Queensland, proudly part of the Helloworld Travel network. Known for our personalised service and strong team culture, we’re passionate about creating great travel experiences and supporting each other along the way.

About the Role

As Area Leader, you’ll oversee 5–6 retail stores, providing operational support, team coaching, and practical help to consultants and managers. You’ll regularly visit each store, especially those without a manager, and act as the go-to person when things get busy or complex. You’ll be actively involved in daily operations, from helping the team manage their workload, to handling escalations, to supporting consultants with their goals and development.

This is a Monday to Friday role, with store visits monthly (travel covered).

Key Responsibilities

Team and Store Support

Visit each store regularly to provide leadership support and operational oversight

Help ensure stores are running smoothly and aligned with brand standards

Support store leaders with rostering, planning, and ensuring the store environment is professional, tidy, and client-ready

Build strong relationships with store teams and be a consistent point of support across the network

Performance and Development

Help consultants work towards their sales goals with practical coaching

Sit in on or help lead monthly 1:1s and team check-ins

Work with our Operations & Training Manager to identify development opportunities and support new starters

Motivate staff and celebrate wins

Operational Oversight

Support store finances, including reviewing budgets and basic profitability

Troubleshoot operational issues and help improve processes

Step in to manage customer escalations where no manager is available

About You

You’re a current or former travel agency manager who loves the energy of a front-line role. You lead by doing, not just directing. You’re confident in your travel knowledge, great with people, and always happy to jump in and support your team. You’ve got a calm and practical approach, and you know what makes a travel agency run smoothly.

You’ll bring:

Experience managing a retail travel agency

A hands-on leadership style and willingness to be involved in day-to-day tasks

Excellent communication and people skills

Strong problem-solving ability and a practical mindset

Basic financial knowledge around budgets, reporting, and targets

Flexibility to travel monthly to your assigned stores

Familiarity with travel booking systems like Sabre, Amadeus, or ResWorld (preferred)

Why Join Us?

$90,000 + Super

Monday to Friday – no weekends

A supportive leadership team and collaborative culture

Autonomy to lead and make a real difference

Travel expenses covered when visiting stores

Career growth in a respected travel brand

Sound like the step you've been waiting for? Apply now and bring your travel leadership to a new level.