Area Leader – Multi-Store Travel Agencies
Pursers Travel and Cruise
Posted 2 days ago
Area Leader – Multi-Store Travel Agencies | $90K + Super | Hands-On Travel Leadership Role
Are you currently managing a travel agency and ready for your next challenge? We’re looking for a hands-on Area Leader to support a group of Helloworld locations across Queensland. This role is ideal for someone who loves being on the ground with their team, stepping in when needed, and helping others grow and succeed in a busy, client-focused environment.
Who We Are
We’re a family-owned business with 13 stores across South East Queensland, proudly part of the Helloworld Travel network. Known for our personalised service and strong team culture, we’re passionate about creating great travel experiences and supporting each other along the way.
About the Role
As Area Leader, you’ll oversee 5–6 retail stores, providing operational support, team coaching, and practical help to consultants and managers. You’ll regularly visit each store, especially those without a manager, and act as the go-to person when things get busy or complex. You’ll be actively involved in daily operations, from helping the team manage their workload, to handling escalations, to supporting consultants with their goals and development.
This is a Monday to Friday role, with store visits monthly (travel covered).
Key Responsibilities
Team and Store Support
Visit each store regularly to provide leadership support and operational oversight
Help ensure stores are running smoothly and aligned with brand standards
Support store leaders with rostering, planning, and ensuring the store environment is professional, tidy, and client-ready
Build strong relationships with store teams and be a consistent point of support across the network
Performance and Development
Help consultants work towards their sales goals with practical coaching
Sit in on or help lead monthly 1:1s and team check-ins
Work with our Operations & Training Manager to identify development opportunities and support new starters
Motivate staff and celebrate wins
Operational Oversight
Support store finances, including reviewing budgets and basic profitability
Troubleshoot operational issues and help improve processes
Step in to manage customer escalations where no manager is available
About You
You’re a current or former travel agency manager who loves the energy of a front-line role. You lead by doing, not just directing. You’re confident in your travel knowledge, great with people, and always happy to jump in and support your team. You’ve got a calm and practical approach, and you know what makes a travel agency run smoothly.
You’ll bring:
Experience managing a retail travel agency
A hands-on leadership style and willingness to be involved in day-to-day tasks
Excellent communication and people skills
Strong problem-solving ability and a practical mindset
Basic financial knowledge around budgets, reporting, and targets
Flexibility to travel monthly to your assigned stores
Familiarity with travel booking systems like Sabre, Amadeus, or ResWorld (preferred)
Why Join Us?
$90,000 + Super
Monday to Friday – no weekends
A supportive leadership team and collaborative culture
Autonomy to lead and make a real difference
Travel expenses covered when visiting stores
Career growth in a respected travel brand
Sound like the step you've been waiting for? Apply now and bring your travel leadership to a new level.
About Pursers Travel and Cruise
This company does not have any further information provided at this time. We encourage you to research the company by searching for them to learn more about the company or role in question before applying.
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