About the business:

Established in 1991, Cyient provides engineering, geospatial, design-led manufacturing, and network and operational support services to global industry leaders, including many Fortune 500 clients. We leverage the power of digital technology and advanced analytics capabilities, along with domain knowledge and technical expertise, to solve complex business problems across several industries, including aerospace and defense, industrial, medical, utilities, semiconductor, telecommunications, rail transportation, energy, and natural resources. Our 15,000 associates are located in more than 21 countries, supporting 12 industries, including aerospace, rail transportation, power generation, telecommunications, and medical technology. With a soundtrack record of growth and profitability, we are committed to developing a sustainable society and actively promoting education and inclusive growth initiatives in our local communities.

OVERALL POSITION OBJECTIVE

As a Senior Manager, prime role is to deliver exceptional services to the business and work on project expansions. Would thrive on challenges in a high paced environment, has a passion to make a positive impact.

In this role,

Lead a team of triage leads & processing team members. Manage, mentor, and support in terms of data management, support capability development framework & assess, manage the development plans for the delivery team. (Team development, Team Individual Knowledge & Individual development)

Understand the business requirements and transfer knowledge into consistent standards & processes.

Constantly review Triage process flow for its effectiveness & improvement to enable maximum through put.

Constantly review & update Asset Catalog Item register & modify the process (as required) to support the visibility / granularity of master data changes.

Review, Develop and embed work instructions/processes aligned with catalog items.

Manage service delivery (SLA’s & non-SLA’s) and quality of the service centre

Monitor KRAs & KPIs to track the performance of the team. Address non-conformance & establish processes to improve and align.

Facilitate escalations and quick resolution of issues

Develop Master Data activity matrix to determine optimum time required per activity and translate into effort estimation for the forward log work.

Data Quality - Develop Quality Checklists for standard master data process to maintain accuracy, consistency, completeness, and integrity – across BaU & Projects & continuously monitor for amendments as needed.

Workforce planning for the offshore team to optimise the allocation of resources aligned with requirements

Continuously assess and improve master data management processes, identifying opportunities for automation, better tools, and greater efficiency.

Support system migration (Eg: RTTMS to ServiceNow) and upgrades involving master data – coach / mentor Service delivery on new systems

Establish and stabilise core rhythms and routine (tactical, operational)

Leverage analytics tools to extract insights from master data, providing actionable recommendations to improve data-driven decision-making.

Generate and deliver regular reports and dashboards on the status of master data, quality issues, and ongoing improvement initiatives.

Provide regular updates to leadership and key stakeholders regarding master data initiatives, challenges, and successes.

Key Accountability

Description

Performance

Ensure to build a collaborative work environment with in the team to perform at higher level

Provide technical support to team

Provide support to Reliability, Maintenance Engineers and Specialists

Ensure project meets quality requirements based on scope and guidelines

Ensure projects are delivered on-time with high quality

Ensure to deliver cost effective design solutions

Quality Control/Assurance

Ensure improved performance & quality service delivery on weekly/monthly basis

Drive best practice in line with company Framework

Ensure the provision of consistently high-quality services to our customers;

Work effectively as part of the team, with both internal and external key stakeholders.

Key Behaviours, Skills and Experience

Bachelor of Technology in Mechanical

Excellent verbal and written communication skills

Customer handling ability & Ability to work under pressure

Decision Making

Managing People

Collaboration

Good Leadership qualities

Strong time management skills

Planning

Process Knowledge & Domain Experience

Developing capability

Cyient is an Equal Opportunity Employer. Cyient recruits, employs, trains, compensates, and promotes regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, veteran status, and other protected status as required by applicable law. We are proud to be a diverse and inclusive company where our people can focus their whole self on solving problems that matter.