Trainer and Assessor | Lifeline Crisis Support | Statewide

Employment Term: Permanent part-time opportunity (60.8 hours per fortnight)

Location: Statewide with work from home benefits

Remuneration: $97k + Super + NFP salary packaging of up to $15,900 & $2,650 for meals & entertainment

Make a meaningful difference with Lifeline

The Lifeline QLD Crisis Support and Suicide Prevention team, part of UnitingCare Family and Disability Services, is planning for growth! Lifeline is a trusted national charity that has been saving lives for 60 years. The national 13 11 14 Crisis Support service, Human Assisted Digital Crisis Support services (text and chat) and 13YARN Crisis Support Service offer support to people in crisis and emotional distress. There is an ever-increasing demand for support through these channels and Lifeline QLD needs a strong focus on training, support and retention of Crisis Supporters both paid staff and volunteers, to be able to meet demand.

An integral part of our Lifeline Crisis Support and Suicide Prevention team as a Trainer and Assessor, you’ll be encouraged to grow, develop and feel empowered to make the everyday easier for the people we care so passionately about.

Let’s make a meaningful difference, together.

Your part in our Lifeline team

In the Trainer and Assessor role, you will report to the State-wide Volunteer Engagement, Training and Compliance Service Lead and be responsible for delivering training outcomes that meet Lifeline Queensland’s state-wide needs, and that comply with Lifeline Australia’s RTO requirements (Training is delivered on behalf of Lifeline Australia RTO 88036).

You will deliver (predominantly online) the initial Crisis Supporter Workplace Training (CSWT) to our volunteers and assess competency. The role will also require you to support and develop a team of volunteer student mentors to support CSWT as well as holding a specialist portfolio within your skills and abilities.

What makes a difference for us?

The successful candidate will have a strong background in delivery of accredited training and have demonstrated experience working within a Crisis Support and Suicide Prevention service. Recent Lifeline Crisis Support and Training experience will be highly regarded.

Supplementing this you will present with the following:

Demonstrated experience in relation to increasing the safety of individuals at risk of suicide

Demonstrated experience in recognising and respond to crisis situations including how you have provided client-centred support to people in crisis.

Provide details of any professional development activities you have undertaken in the last 12 months to develop your VET skills and knowledge.

Demonstrated competency in training and development, in particular:

- achieving quality outcomes with skills-based training, and

- delivering online training via Zoom or Teams.

Demonstrated competency in crisis support, preferably as an accredited Lifeline Crisis Supporter.

Current positive notice Blue Card and Criminal History Record Check on appointment and every two years thereafter

An open QLD drivers licence

QUALIFICATIONS/LICENCES

Counselling Degree, Psychology or Social Work (must be approved by Lifeline Australia prior to commencing training)

TAE40116 Certificate IV in Training and Assessment

Essential

In addition to broad industry knowledge and experience, all CSWT VET Trainers and Assessors must hold vocational competencies in:

- CHCCCS003 Increase the safety of individuals at risk of suicide AND

- CHCCCS019 Recognise and respond to crisis situations AND

- CHCCCS028 Provide client-centred support to people in crisis

OR CHCSS00113 Crisis Support Skill Set

OR hold one of the below qualifications with ability to demonstrate vocational competency to the above listed Units of Competency at minimum:
- CHC42015 Certificate IV in Community Service
- CHC42021 Certificate IV in Community Services

To apply for this role please ensure you meet the qualifications outlined and address the below selection criteria (1-2 pages) accompanied by your resume and cover letter.

Demonstrated experience in relation to increasing the safety of individuals at risk of suicide

Demonstrated experience in recognising and respond to crisis situations including how you have provided client-centred support to people in crisis.

Please provide details of any professional development activities you have undertaken in the last 12 months to develop your VET skills and knowledge.

What makes a difference for you?

Flexible work arrangements to support work-life balance

NFP Salary Packaging: Save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum. To learn more about this benefit watch the video via the following link: Salary Packaging Explained

A recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and employee assistance programs

12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government scheme

Diversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events

Career development opportunities to challenge yourself, grow and make a meaningful difference

A positive and inclusive team based on respect, shared standards, strong values and a commitment to serving others

Lifeline is proudly part of the UnitingCare family, we’d love you to be too

Joining the Lifeline team, you’ll also be welcomed as part of the UnitingCare family. The second-largest Queensland employer, we’re a proud not-for-profit with more than 16,500 staff and 9,000 volunteers across our brands of BlueCare, Lifeline, ARRCS, The Wesley Hospital, Buderim Private Hospital, St Stephen’s Hospital, and St Andrew’s War Memorial Hospital, and have been leading by example for more than 100 years. Our team are compassionate, inclusive and committed to the work we do, helping people live life in all its fullness.

Child safe, Child friendly

UnitingCare is committed to being a Child Safe, Child Friendly organisation and will:

Provide welcoming, safe & nurturing services for children

Implement measures to prevent child abuse and neglect within our services

Appropriately and immediately address child abuse and neglect if it does occur

Diversity & Inclusion

Our approach is simple – everybody is welcome here. At UnitingCare, diversity is at the core of our who we are, our mission and our values. We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity. Demonstrating our commitment to reconciliation and building long-term employment opportunities for First Nations peoples, UnitingCare strongly encourages Aboriginal and Torres Strait Islander applicants for this position.

Safe workplace

We work hard to make our services welcoming and safe for every person. We are united in keeping children, young people and the elderly safe from harm, within our services, workplaces and the communities we support. We are committed to speaking up loudly for their safety.