Investigations Operations Senior Project Officer

Act for fairness and integrity!

Vacancy: Investigations Operations Senior Project Officer, Clerk Grade 9/10 – Investigations & Major Project Branch
Location: Sydney CBD with hybrid and flexible working options.
Employment: Ongoing
Salary Range: Up to $156,511 . Package includes salary ($125,693- $138,510), employer's contribution to superannuation and annual leave loading

About the NSW Ombudsman

Government agencies touch and impact the lives of the people of NSW every day, and we are there to make sure those interactions are fair. Government is complex and people need to have confidence that someone is holding government agencies to account if their actions are unreasonable, wrong or unlawful.

We are that someone. We are the organisation that shines a light on serious wrong conduct in the delivery of government services. Our ultimate goal is that everyone receives the right services and fair treatment from the agencies we oversight.

Our scope is broad. We cover services for vulnerable families, including the delivery of community services funded by government; local councils; correctional and youth justice centres; education; environment protection and public transport – to name a few!

We work to help resolve problems at an individual level, as well as looking at the bigger picture to promote system improvements in public administration and in the delivery of community services. We are confident in the knowledge that our work will give voice to the individual and bring fairness and balance to how the government delivers to the public it serves.

We are committed to providing a range of career development opportunities. We aim to guide and help our people with the skills they need to lead our organisation and give the most impact to what they do.

The Role

In this role you will support the Investigations and Major Projects Branch teams by leading coordination and improvement work, as well as projects that support the delivery of their work. You will have the opportunity to lead and manage a variety of activities such as coordinating resources, reporting, technical support and managing stakeholder engagement, with the opportunity to participate in major investigations and projects.

Key Accountabilities

Leading and managing specific projects relating to business improvement initiatives and branch capability optimisation in the Branch, including developing and monitoring project plans, delivering agreed project deliverables on time and to the standard required.

Identifying emerging service delivery challenges and potential process or system-level solutions to improve business processes and stakeholder satisfaction and collaborate with other relevant managers to implement improvements.

Acting as a key liaison point with any external providers and provide quality assurance of work undertaken by external providers or other staff contributing to business improvement projects.

Coordinating and contributing to: internal and external reporting on project milestones and progress; internal and external audit processes; processes for monitoring of recommendations made to agencies.

About you

To be successful in this role you will have demonstrated experience in project management, preferably with a business improvement focus. You have excellent communication, critical thinking and analytical skills. You will be a self starter with the ability to handle competing and complex priorities effectively.

What can we offer?

Competitive salary and future growth opportunities within NSW Ombudsman

Flexibility and the capacity to work in a hybrid way

Work life balance with a 35-hour work week

Opportunity to utilise and hone management and mentorship skills

Close to public transport - office is adjacent to Town Hall Train Station

Great team environment and culture

Fitness passport

Notes:

Online applications must consist of:

- Covering letter (max 2 pages) highlighting your claims for the role and which role you are applying for.
- CV outlining your skills, knowledge, and experience as relevant to this role.

The assessment process will be conducted by a standard panel assessment process.

A recruitment pool may be created through this recruitment process. A recruitment pool is a pool of applicants who have been assessed and identified as suitable for this role or similar roles, and who may be considered for a range of similar roles, including temporary, term or ongoing roles over the next 18 months.

Short listed candidates will be subject to security and other vetting processes.

Only applications that are submitted through iworkfor.nsw.gov.au will be accepted.

Late applications will not be accepted.

All temporary roles may have the opportunity for ongoing employment.

Employment at the NSW Ombudsman is subject to the satisfactory completion of security and related vetting including, in part, a criminal records check; signed understanding and acceptance of a range of policies; two statutory declarations relating to conflicts of interest, arrests, charges, convictions and a health declaration.

The NSW Ombudsman promotes a diverse workforce that is representative of the communities we serve. We particularly encourage applications from Aboriginal people, people from culturally and linguistically diverse communities, LGBTIQ+ people and people of all genders, and people with disability. We support flexibility and all roles advertised on a full-time basis may be considered for part-time employment.

Additional Information is available at the following links.

Role description
NSW Ombudsman Website

Closing date: 10.00am Monday 21 July 2025

Inquiries can be directed to Recruitment team via [email protected]

We provide adjustments including alternative formats to the recruitment process for candidates including individuals with disability. If you require an adjustment to be made during the recruitment process (including alternative formats) or have an enquiry about the support provided, please contact James on 02 9055 8376 or [email protected].

The NSW Ombudsman has achieved Disability Confident Recruiter status, awarded by the Australian Disability Network. We are committed to continuing this journey through inclusive recruitment practices to ensure candidates have a positive experience in every step of the recruitment process.