• Finance and Business Services
• Full -time, permanent position
• The Full-time equivalent base salary will be in the range $82,133 - $91,295 + 17% Superannuation (HEW Level 5)
• Based at our vibrant St Lucia campus

About This Opportunity

The Payment Services Officer (PSO) plays a key role in providing support, training, and compliance advice related to Payment Services policies, procedures, processes, and systems. Reporting to the Senior Payment Services Officer, this role combines financial expertise with customer service skills to support the goals of the Finance and Business Services (FBS) Division and the University.

As part of the Procurement and Payment Services team, the PSO contributes to the administration, management, and support of UQ's Payment Services systems and processes. This includes central processing of payments for vendor invoices and miscellaneous payable batches as well as maintaining the University's Corporate cards program and Expense Management system.

Duties and responsibilities include, but are not limited to:

• Maintains effective working relationships with key stakeholders across a large and complex client portfolio ensuring the delivery of high-quality Payment Services transactional services to meet client needs.
• Ensures compliance of all Payment Services transactions with governance protocols, ensuring that University policies and procedures, as well as legislative requirements, are followed and adopted appropriately in the client portfolio.
• Acts as first point of contact for Payment Services system users on production issues that affect the end user community and work with Manager Payment Services to effectively communicate outcomes.
• Contributes to the development and alignment of business processes and standard operating procedures that relate to Payment Services transactions processing and data capture and adopts required changes to all allocated work across the Payment Services stream.
• Establishes meaningful individual performance goals and objectives with their supervisor and actively seeks feedback, coaching and guidance on ways to achieve key results and outcomes.

About UQ

As part of the UQ community, you will have the opportunity to work alongside the brightest minds, who have joined us from all over the world.

Everyone here has a role to play. As a member of our professional staff cohort, you will be actively involved in working towards our vision of a better world. By supporting the academic endeavour across teaching, research, and the student life, you will have the opportunity to contribute to activities that have a lasting impact on our community.

Join a community where excellence is at the core of our culture, contributions are valued and a range of benefits and rewards are available, such as:

• 26 weeks paid parental leave or 14 weeks paid primary caregiver leave
• 17% superannuation contributions
• 17.5% annual leave loading
• Access to flexible working arrangements including hybrid working options, flexible start/finish times, purchased leave, and a condensed fortnight
• Health and wellness discounts - fitness passport access, free yearly flu vaccinations, discounted health insurance, and access to our Employee Assistance Program for staff and their immediate family
• UQ Study for Staff
• On campus childcare options
• Cheap parking (from just $5.75 a day)
• Salary packaging options

About You

• Diploma qualifications in accounting, business, commerce or a related field with relevant experience in transactions processing or shared services functions and/or equivalent combination of relevant training and professional experience.
• Ability to apply knowledge of finance systems, policies and processes to a wide range of financial transactions to ensure accurate, timely and efficient transaction processing.
• Ability to establish and maintain productive working relationships with key stakeholders and clients ensuring service delivery meets key requirements.
• Experience working with enterprise technology and software solutions and systems, utilising multiple user modules for the submission of a diverse range of data and information sets.
• Ability to work effectively within a team environment, whilst taking full accountability for the efficient delivery of set tasks within agreed timeframes and to agreed service standards.
• Experience working in service delivery functions in complex stakeholder and policy environments.

In addition, the following mandatory requirements apply:

• Work Rights: You must have unrestricted work rights in Australia for the duration of this appointment to apply. Visa sponsorship is not available for this appointment.
• Background Checks: All final applicants for this position may be asked to consent to a criminal record check. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits.

Questions?

For more information about this opportunity, please contact Ms Carmen Smith, Senior Payment Services Officer via [email protected]. For application queries, please contact [email protected] stating the job reference number (below) in the subject line.

Want to Apply?

All applicants must upload the following documents in order for your application to be considered:

• Cover letter summarising how your background aligns to the 'About You' section
• Resume

Other Information

At UQ we know that our greatest strengths come from our diverse mix of colleagues, this is reflected in our ongoing commitment to creating an environment focused on equity, diversity and inclusion. We ensure that we are always attracting, retaining and promoting colleagues who are representative of the diversity in the broader community, whether that be gender identity, LGBTQIA+, cultural and/or linguistic, Aboriginal and/or Torres Strait Islander peoples, people with a disability, or age. Accessibility requirements and/or adjustments can be directed to [email protected].

If you are a current employee (including casual staff and HDR scholars) or hold an unpaid/affiliate appointment, please login to your staff Workday account and visit the internal careers board to apply for this opportunity. Please do NOT apply via the external job board.

Applications close Monday July 21 2025 at 11.00pm AEST (R-53433).

Applications will be reviewed as received. Candidates may be interviewed prior to the job closing date. We encourage candidates to apply as soon as possible. The University of Queensland reserves the right to close this application process early.