Important information before you apply:

This position is not suitable for candidates who require sponsorship to work in Australia. Only applicants with full working rights will be considered.

Are you a driven leader ready to take the next step in your career?

If you're looking to grow your career with Australia's largest Subway group, lead by example, take pride in your work, and have a passion for coaching and delivering strong business results — then this opportunity is for you!

Subway Shamim Group is seeking an experienced Assistant General Manager (AGM) to join our team in the Brisbane metropolitan area (Sunshine coast, CBD, Logan and Bayside). This role is ideal for a professional, highly motivated, operations-focused individual with previous management experience, who enjoys travel and flexibility.

The successful candidate will be committed to upholding Subway's standards, driving team motivation, and consistently meeting key performance indicators (KPIs) set by HQ.

Duties and Responsibilities:

Regional Leadership & Communication: Acts as the key conduit between the GM, Subway MFPs, and store teams—ensuring seamless communication, alignment on operational changes, and maintaining relationships with local councils for food safety compliance.

Operational Excellence & Compliance Oversight: Drives high standards across all stores by monitoring compliance through REV’s, CAP reports, coaching logs, and 10 MWTs. Reviews labour budgets, rostering, and trading hours to ensure operational efficiency and cost-effectiveness.

Team Development & Performance Management: Provides coaching, mentoring, and training for Area Managers and Store Managers. Conducts performance evaluations, manages disciplinary processes, and plays a key role in recruitment and development of leadership teams.

KPI & Guest Experience Management: Monitors regional KPIs, Medallia feedback, and WISR data to identify trends and areas for improvement. Implements action plans to meet performance targets and ensures exceptional customer service is consistently delivered.

Strategic Support & Ad-Hoc Responsibilities: Chairs weekly management meetings, supports store-level marketing initiatives, and acts as a third-call contact for after-hours incidents. Executes additional tasks as required by the GM or ownership.

Salary and Benefits

Package salary $89,200 ($80,000 + 11.5% SUPER)

Car and fuel benefits are provided upon successful completion of the probationary period.

Access to Employee Assistance Program

Bonus potential (up to $ 6,000/year)

Skills and Experience

Ability to demonstrate results/performance

The ability to train and develop team members

Proven staff management and leadership skills

A hands-on approach

Impeccable presentation and clear, concise communication

A focus on policies and procedures

A passion for delivering high standards of customer service

Attention to detail

Must have the right to work in Australia

Holds a valid Australian Drivers License and has access to a car.

Police Check

Candidate must have

Holds a valid Australian driver’s license and has access to a car.

Willing to supply a police clearance certificate

Food safety supervisor training certificate

Key selection criteria:

Resilience: Maintain a positive attitude and deliver quality work in challenging situations

Flexibility and adaptability: Adapts quickly to changed priorities and situations

Working collaboratively: Maintain a supportive and cooperative team environment

Outcome focus: Creates a sense of purpose within the team by establishing links between work and customer satisfaction

Managing people: Maintain organisational culture in line with Shamim groups value; respects the dignity and rights of others.

Team management: Lead work activities, team structure and individual roles to optimise business outcomes

How to Apply:

To be considered for this role, please ensure you include the following with your application:

At least two referee contact details from your current and/or previous employers.

A cover letter that addresses the key selection criteria above and outlines “Why do you believe you are suitable for this position?”.