Join the Winning Team at Golfbox!

Golfbox is Australia's leading sporting goods retailer, specialising in golf and sports fashion. We carry an extensive range of equipment, apparel, and footwear from top brands like TaylorMade, Callaway, PING, Cobra, adidas, Puma, Under Armour, and more. As the #1 destination for golfers and sports enthusiasts alike, we're passionate about providing exceptional customer experiences.

About the Role:

We're seeking a motivated and customer-focused individual to join our online customer service team. This full-time position offers an above-industry pay rate and the opportunity to grow your career within a dynamic and supportive environment.

Responsibilities:

Deliver prompt and accurate responses to customer inquiries via phone, email, and chat

Track customer orders and provide timely updates on delivery status

Efficiently process warranty claims and exchange requests

Maintain a high level of professionalism and customer satisfaction

Skills and Experience:

Knowledge of the game of golf and golf equipment is required

Proven experience in a customer service role

Excellent communication and interpersonal skills

Ability to thrive in a fast-paced team environment

Strong computer literacy and grammar

Flexibility to work weekends and public holidays

A positive, can-do attitude with a commitment to providing outstanding service

Benefits:

Competitive salary and benefits package: Enjoy above-industry pay and generous staff discounts on major sporting brands.

Work-life balance: We offer a consistent roster designed to promote a healthy work-life balance.

Career growth: Long-term opportunities to develop your skills and advance your career within Golfbox.

Dynamic team environment: Be part of a passionate and supportive team that loves what they do!

We look forward to hearing from you!