The Role

As an APS 4 Senior Payroll Officer, you will work collaboratively within a team environment to ensure efficient, effective and correct pay and people administration, and deliver customer service excellence to our customers and stakeholders by:

• Analysing data and investigating anomalies of a more complex nature, and applying corrective and preventable action within a framework of legislation, established principles, work practices and procedures;
• Developing Subject Matter Expertise in your area of responsibility - Acquiring, building and applying professional knowledge and expertise, providing timely and accurate advice of a more complex nature to customers and stakeholders;
• Sharing your knowledge and expertise by supporting and mentoring less experienced team members to achieve business outcomes and to effect process improvements;
• Demonstrating Customer Service skills of a high calibre;
• Responding to and providing advice to customers and stakeholders, including inbound and outbound telephone calls and emails;
• Demonstrating commitment to on-the-job training and participation in activities to build and maintain systems knowledge and product understanding;
• Possessing Microsoft Excel skills, collating, analysing and actioning reports as required;
• Experience with Defence systems including PMKeyS, Objective and iEnterprise is highly desirable but not essential for the role.

About our Team

We are an organisation at the forefront of delivering agile and efficient customer centric payroll services to Defence, Australian Submarine Agency and Australian Signals Directorate personnel. We build capability through automation and reform, and are flexible and innovative in our thinking.

We are dedicated to building strong partnerships with our stakeholders and delivering service excellence to our customers. We are a passionate, diverse and talented group who value our people because we know our success depends on them. We know that work/life balance matters. You will be working with a team where there is strong collaboration and technical support, reporting to a supervisor who is supportive and genuinely invested in your success. You will be part of an organisation where professionalism, innovation and the ability to think outside the square to find solutions to challenges, is highly regarded.

You will enjoy Australian Public Service conditions which include an attractive salary and superannuation package and flexible working arrangements. Following an initial probation period our team members have access to flexible working hours with other opportunities including part-time and blended office/home-based work.

Our Ideal Candidate

To be successful in this role you will:

• Have highly developed analytical skills, proven attention to detail and demonstrated sound judgement;
• Have highly developed verbal and written communication skills to logically convey thoughts and ideas;
• Have highly developed interpersonal skills to effectively engage with customers and stakeholders in person and on the phone;
• Manage the priorities and needs of our customers to meet and exceed their expectations;
• Be able to work in a fluid environment by remaining flexible, agile, adaptable and resilient.

Due to the nature of our work, successful candidates are expected to start the role on a Baseline Clearance with the ability to obtain and maintain Negative Vetting 1 Clearance.

Application Closing Date: Sunday 20 July 2025

For further information please review the job information pack, reference DPG/05459/25 on https://defencecareers.nga.net.au/?jati=E3117297-3826-E551-96CE-E3F1AD4500F1