About the role

Since 1926, the Holt family has proudly served our community with reliable vehicles and genuine service – and we’re looking for the next friendly face to join our team. We’re after a customer-focused Service Receptionist to be the warm, efficient first point of contact for our busy Service Department. If you’ve got a knack for organisation and love helping people, you’ll fit right in.

As our Service Receptionist, you will be the first point of contact for our customers, providing exceptional customer service and supporting the smooth running of our busy service department. This is a full-time role working Monday to Friday, hours may be negotiable for the right candidate.

What you'll be doing

Greeting customers in a warm and welcoming manner, either in person or over the phone

Scheduling vehicle service and repair appointments, and communicating with customers about job status updates

Handling customer inquiries and providing information about our services, pricing, and policies

Processing payments, issuing invoices, and maintaining accurate financial records

Providing administrative support to the service department, such as filing, data entry, and correspondence

Ensuring the reception area is tidy and well-presented at all times

What we're looking for

Previous experience in a customer service or reception role

Strong communication and interpersonal skills, with the ability to engage with customers in a friendly and professional manner

Excellent organisational and time management skills, with the ability to multitask and prioritise effectively

Proficient in using office equipment and computer software, including scheduling and invoicing systems

A keen eye for detail and the ability to maintain accurate records

A positive, can-do attitude and a commitment to providing exceptional customer service

What we offer

At Holt's Auto Service, we are committed to providing a supportive and engaging work environment. In addition to a competitive salary, we offer a range of benefits, including:

- Ongoing training and development opportunities
- Flexible working arrangements to support a healthy work-life balance

About us

Holt's Auto Service has been providing high-quality automotive services to the Swan Hill and district community for close to 100 years. We pride ourselves on our commitment to excellence, our extensive expertise, and our dedication to customer satisfaction. As a family-owned business, we foster a friendly and supportive work culture where our employees can thrive.

If you're ready to join a dynamic team and contribute to our continued success, apply now for this rewarding Service Receptionist role.

Send your resume and a short cover letter to [email protected] or drop it in at our dealership.

We can’t wait to meet you!