• Permanent Full-time
• Salary from $90,298 - $97,598 per annum plus superannuation
• Exciting opportunity to join an innovative and fast growing local council

Are you passionate about developing people and delivering exceptional customer service outcomes? This could be the role for you!

About the position
The Customer Relations Centre is the first point of contact for customers at the City of Wanneroo and delivers a wide range of services across a number of contact channels. To support both our employee and customer experience, the City is currently seeking an enthusiastic and highly motivated individual with a passion for organisational capability and service excellence to join our Customer Relations Centre team.

Reporting to the Coordinator Customer Relations Centre, this role is accountable for delivering an extensive training a& development program to support new and existing staff in the Customer Relations Centre, as well as developing and delivering training programs and initiatives for the organisation to support our commitment to customer service.

Key Responsibilities

• Deliver “How To” and systems based training for new CRC team members
• Implement, develop and improve ongoing training programs for existing staff
• Facilitate workshops and training sessions that promote customer service capability across the organisation
• Design learning content using blended learning methodologies and digital tools
• Conduct training needs analyses and provide on-the-job coaching where needed

About you

We are looking for someone who:

• Is a positive, enthusiastic, and adaptable team player
• Brings a proactive and creative approach to learning and development
• Has excellent organisational and communication skills
• Enjoys working in a fast-paced, customer-focused environment

To be successful, you will have:

• Completion or ongoing study towards a Certificate IV in Training & Assessment (TAE)
• Relevant experience in training delivery and/or customer service coaching roles
• Demonstrated knowledge of blended learning techniques
• Strong IT skills and the ability to use technology to support learning

Why work for the City of Wanneroo
At the City of Wanneroo, you’ll enjoy a supportive and inclusive workplace where your contribution makes a real impact. We offer:

• Up to 15% superannuation (employer matched)
• 5 weeks annual leave (pro-rata)
• Paid Wellness Day
• Flexible work practices (subject to operational requirements)
• Free on-site parking
• Discounted Corporate membership to award-winning gym and leisure centres
• Professional development opportunities
• Up to 12 weeks paid parental leave
• An opportunity to work close to home

We value diversity and strongly encourage applications from Aboriginal and Torres Strait Islander peoples, as well as candidates from all backgrounds and experiences.

Interested?
Click Apply Now and submit your resume and a cover letter outlining how you meet the above criteria.

For more information about the role, please visit our website at www.wanneroo.wa.gov.au or contact Steve Williams, Coordinator Customer Relations Centre on 9405 5481.

Join us in making a difference to your community while growing your career!

Reference Number: 684073

Applications close: Thursday, 17 July 2025

Applicants are encouraged to apply at their earliest convenience as the City reserves the right to interview suitable applicants prior to the closing date and may close this ad earlier for the right applicant.

Applicants may be required to undergo a medical assessment to determine their fitness to carry out the duties of this position.

All employees and prospective employees of the City of Wanneroo are required to declare any secondary employment and private activities to ensure that any conflict of interests may be appropriately managed.

To apply for this position, you must have the right to work in Australia and be willing to provide a National Police Clearance no older than 3 months.