Assistant Manager - Front Office
Fairmont Hotels & Resorts
Posted 18 hours ago
Rare and exciting opportunity for an experienced Assistant Manager - Front Office to join the multi award-winning Fairmont Resort overlooking the World Heritage Blue Mountains. Boasting 224 rooms, multiple Food and Beverage Outlets, a large Conferencing and Events department, 18-hole golf course, family and wellness facilities and a 16 room Day Spa, the all new Blue Mountains Ice Skating Rink and ongoing developments…
* Full Time Permanent Position *
* Global Career Opportunities - Accor *
* Professional & Dynamic Team *
The Role
Reporting directly to the Front Office Manager, this hands-on position will provide you with the opportunity to lead by example encouraging a positive team culture, building the capabilities of the team and taking the guest experience to the next level.
You will be passionate about ensuring all team members provide a warm genuine welcome to guests, anticipate their needs and go above and beyond to create memorable moments.
Key Responsibilities
Your day to day duties will be wide and varied including but not limited to the following
Motivate, support and train the Front Office Team to ensure a positive team culture and all standards are delivered at all times
Oversee and coordinate all arrivals and departures including special guests and VIP's
Maintaining daily reports, and lead the morning operation briefings for the team
In conjunction with the Front Office Manager, lead the team to increase ALL loyalty program enrolments
Deal with guest complaints and issues ensuring prompt resolution or escalation where necessary
Review guest feedback to ensure good feedback is recognised and improvements are identified and implemented where required
This is truly a role where no two days are the same!
About You
Previous experience in a Front Office Supervisory role or above within the hospitality industry is essential
A passion for creating exceptional experiences for our guests and leading the team
Excellent problem resolution skills along with outstanding communication and active listening skills
Impeccable personal presentation to lead the team by example
The ability to work autonomously and exceptional time management skills
Ability to work a flexible roster including shift work, night work, weekends and public holidays
The Basics
Sound experience using Opera property management system or equivalent
Understanding emergency response procedures
Holds a current RSA and First Aid Certificate
Have a working knowledge and understanding of legal compliance, SOP’s, WHS, modern award framework and national employment standards
What in it for you?
Competitive remuneration package
Access to worldwide benefits through ACCOR
Resort Specific Benefits such as onsite parking, duty meals, team member discounts, laundered uniform
Career opportunities across the ACCOR network
Permanent Full Time Positions
The position is based at Fairmont Resort & Spa, 1 Sublime Point Road, Leura, NSW 2780
Open Dates: 3/07/2025 - 31/07/2025
Salary Range: -$70,000-$80,000
About Fairmont Hotels & Resorts
Welcome to Fairmont Hotels & Resorts
Fairmont is a leader in the global hospitality industry, with a distinctive collection and a worldwide reputation for excellence. Our diverse portfolio includes historic icons, elegant resorts and modern city center properties. From the beaches of Hawaii and Bermuda to the heart of New York City, all of our hotels offer a superior guest experience that is uniquely ''Fairmont".
Source: this is an extract from the company’s own website.
Hotels under the Fairmont banner offer guests an extraordinary place that is created by combining unique architecture and structure, expressive decor and artistry, and magnificent features all in one great location. Add great service to this and the result is an extraordinary experience that would make your memory of Fairmont Hotels & Resorts a long and lasting one. Most of our hotels were among the first buildings to be erected in young cities across North America. Few hotels can boast that their communities literally grew up around them. Today, we have added modern city center properties to our collection, with core locations that allow you to join the hustle and bustle of the city, take part in the action of the business district, and enjoy the culture, the lights and sounds of street life.
Our collection includes such fine luxury resorts as the Fairmont Miramar Hotel Santa Monica, and The Fairmont San Francisco, steeped in history and a city landmark. Our resorts are situated in some of the most breathtaking and pristine areas in the world, and travelers from across the globe associate Fairmont with the most inviting beaches, challenging golf courses and exhilarating ski hills.
We guarantee consistency throughout our collection of hotels and resorts by adhering strictly to company-wide standards. Central purchasing ensures the same high-quality amenities are available to all guests wherever they visit. Features such as our Fairmont President's Club recognition program, our Fairmont Gold ''hotel within a hotel'', and our Business Centers cater to the needs of discerning travelers. All these and more make every Fairmont hotel an extraordinary place, and your stay, an extraordinary experience.
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