About the role

The QI Coordinator plays a pivotal role responsible for championing a strong culture of continuous improvement while implementing and monitoring quality assurance programs, compliance, and innovation within the organisation across all operational functional areas. This position is instrumental in enhancing operational efficiency, elevating quality standards, ensuring adherence to relevant regulations and standards, and finding opportunities to innovate where possible.

About you

An experience individual who can demonstrate awareness, understanding related to NDIS. Your expertise will drive the design and delivery of comprehensive training programs focused on active support, human rights, and practice excellence, as well as maintain and optimize policies, procedures, and client record systems to ensure operational excellence.

In addition, you will be able to demonstrate:

• Relevant tertiary qualification or equivalent experience (disability / ageing / mental health / youth or relevant discipline)
• Demonstrated knowledge and experience supporting people with complex support needs.
• High level verbal and written communication skills, with the ability to confidently deliver effective and engaging group and 1:1 training and develop high quality written training materials.
• Experience in delivering continuous quality improvement actives the provision of effective feedback, and the development of compliance resources.
• Proficient computer skills with experience using Microsoft Office and other systems and databases and ability to quickly learn new systems.

Why work with us?

Carpentaria employs evidence-based practice, with research driving continual innovation and growth. Staff have access to comprehensive training and skill development as well as regular upskilling opportunities and ongoing specialist disability training, including positive behaviour support, person-centred active support and risk management.

We value our teams, and our employees enjoy a range of benefits including:

• Competitive salary
• Salary packaging available (equivalent of up to $6,400 additional net salary)
• 5 weeks annual leave per year + 17.5% leave loading
• Flexible work options
• Ongoing professional development and career progression opportunities
• Access to employee discounts and wellness benefits
• Access to free confidential counselling and support via our Employee Assistance Program (EAP)
• Sit-stand workstations with dual screens
• On-site café and free on-site parking at Harry’s Place
• Work satisfaction - love what you do and why you do it!

How to apply

The position description for the role can be viewed here: https://carpentaria.org.au/wp-content/uploads/Quality-Improvent-Coorrdinator-PD-02072025.pdf

To apply, please submit your resume and a one-page cover letter outlining your skills and experience and why you think you will be a great fit for our team via the apply button.

We are committed to creating a workplace culture that embraces diversity, equity and fairness and is safe, inclusive, and collaborative. We welcome and encourage applications from people of all abilities, the LGBTQ+ community, and Aboriginal and Torres Strait Islander peoples. Please note that a secondment opportunity may be available for the preferred candidate.

For further information about the role, please contact the People and Learning team at [email protected] or phone: (08) 8920 9400.