About the business

Your Aged Care at Home is a registered charity and public benevolent institution that is approved to provide both the Home Care Packages Program and NDIS services.

Your Aged Care at Home believes that all people have the right to choose to remain living in their own homes, for as long as possible, supported by a range of integrated and flexible services.

The service provided by us will promote the person's independence and dignity and will contribute to his/her physical, emotional, spiritual, cultural and social well-being.

About the role: 6-month fixed term position

This role is open to applicants keen to work with our community of aged and persons with disabilities, providing administrative support to the rostering and coordination teams.

This position is for a 6-month contract, for a Monday to Friday role, either part-time (5 hours per day) or up to full-time (7.5 hours per day).

The candidate will be available to work as a minimum between the hours of 12pm and 5pm each weekday.

The role includes taking inbound and making outbound calls. Excellent verbal communication skills are essential, including a friendly and positive approach with client interactions.

You will be joining a growing business that is client and community focused.

Key Responsibilities

Focus on client needs, anticipate and identify client needs and take action to meet these needs.

Take inbound calls from clients and support workers.

Make outbound calls to clients and support workers.

Provide administration support to the team of Care Coordinators and the Rostering Manager.

Provide Rostering support.

Maintain a high standard in providing prompt and solution orientated service to clients.

Cultural competency when dealing with clients and staff.

Maintain confidentiality of information at all times.

Exhibit a concern for excellence in service delivery to older people and persons with a disability.

Work closely with the care coordinators, clients, rostering team, and support workers to establish, maintain, and review client services.

Demonstrated knowledge of the Home Care Packages Program and / or NDIS Supports is desirable, but not essential.

Conform to regulatory requirements for Aged Care and NDIS.

Benefits and perks

PBI Salary Packaging of $18,550 p/a

Flexible working environment (5 hours per weekday is available)

Dynamic and caring team

Opportunity for further training and professional development

Skills and experience

Prior experience in the healthcare, aged care or disability sector is desirable, but not essential.

Strong administration skills with prior experience in dealing with clients.

Excellent verbal and written communication skills.

Qualifications in a health-related field is desirable, but not essential.

Excellent documentation skills.

Computer literate and competent in the use of various apps, including Outlook and Customer Relationship Management (CRM) software.

Excellent communication and phone skills with the ability to liaise and consult with a wide range of clients, health professionals and team members.

NDISWC Clearance and Police Check will be required for the role.

A second language is desirable, but not essential for the position.