About the role

In the heart of Queensland Public Trustee's (QPT) Customer Experience and Delivery (CED) portfolio lies a dedication to empowering Queenslanders through trusted financial services. As the Principal Public Trust Officer within our newly established Customer Support team (CST), you'll lead a team of dedicated professionals, ensuring seamless delivery of essential financial management support and play a vital role in providing comprehensive assistance to QPT clients navigating crucial life events.

The CST team serves as the primary point of contact for financial management customers, their support networks, and service providers. You'll oversee various administration and support functions associated with financial administration, ensuring efficient and high-quality service delivery. Your responsibilities will extend to mentoring and supervising team members, providing expert advice to customers and staff, and driving the achievement of goals and objectives.

Please note we currently have one full-time temporary vacancy and one full-time permanent vacancy available across various locations. Please specify which vavancy you wish to be considered for in your application.

About you

As a Principal Public Trust Officer, you'll be valued for your time management skills, leadership and decision-making capabilities. You are a collaborative individual who thrives in a fast-paced, customer-focused environment, where integrity and respect are paramount.

To excel in this role, the following attributes will be your keys to success:

• Leadership experience with proven ability to mentor and coach a team.
• Proactively committed to delivering high-quality customer service.
• Possess a positive, empathetic attitude with a solution-focused approach.
• Proficient in conflict resolution, negotiation, and influencing skills for effective de-escalation.
• Uphold a strong work ethic and demonstrate unwavering dedication to the role and the organisation.
• Ability to maintain focus and optimism under pressure, ensuring steady performance.
• Meticulous attention to detail, thriving in the bustling environment of daily tasks.
• Competence in interpreting and applying legislation, policy, and procedures within delegated limits.

What we offer

• 2 x full time vacancies available (temporary and permanent)
• A fulfilling role where your skills directly impact lives
• Dynamic work environment with diverse responsibilities
• Opportunities for personal and professional growth
• Supportive cultures prioritising employee mental health and wellbeing

How to apply

If you are interested in working with us, please provide the following information:

• Your current resume, including a comprehensive employment history and any relevant qualifications and professional certifications you hold.
• A cover letter (no more than one page) outlining recent examples of your ability to demonstrate the ‘Key capabilities' required to perform the ‘Key responsibilities' of the role, as outlined above.
• Contact details for two referees. At least one referee should have thorough knowledge of your conduct and performance within the previous two years. If you are a current or previous public service employee, please nominate a referee who can report on your public service employment.
• Details of any visa conditions if you are not an Australian citizen or do not have permanent residency status.

The QPT is a value for money independent state trustee service dedicated to advancing and safeguarding the rights, interests and wishes of Queenslanders in need of financial management, trust and estate planning and administration support. We have been looking after Queenslanders and their families since 1916.