Family Advisor

Relationships Australia is a community sector organisation with a proud and rich history. We connect with families, communities, and thousands of people across the lifespan. You may know us for our family and couples counselling – we also give back to the community through our work in family violence prevention, working with people experiencing gambling harm, with families that have been touched by the sudden death of a loved one, with people who have experienced trauma and with people who are challenged by their mental health, among other things.

Why work for us?

With us you will work with people at times of vulnerability in their lives, create a career you’ll love and join a warm and caring team who make a difference. We have flexible working arrangements, access to $2,000 worth of professional development opportunities, and access to supervision.

Your new role

Full-time Fixed Term 12 months parental leave cover located at Deakin, ACT

Annual Salary between $88,099.44 to $94,791.84, plus Superannuation, NFP Salary Packaging, Paid Christmas closure and other generous leave provisions under our Enterprise Agreement.

The Family Advisor assists practitioners in delivering quality integrated services to RACR clients by providing a stepped care model that includes, information, intake, screening, referrals and case coordination. They also need to liaise with a range of external stakeholders.

Duties:

In consultation with the Manager and Senior Clinicians, the Family Advisor is responsible for:

· Providing holistic, trauma-informed and responsive screening, intake and referral for individuals and families to identify their support needs and refer appropriately to internal (RACR services) and external organisations

· Organising client appointment times and follow up clients where necessary

· Being sensitive and responsive to the needs and issues faced by disadvantaged and vulnerable client groups, including those from Aboriginal and Torres Strait Islander people and Culturally and Linguistically Diverse (CALD) families and communities

· Providing case coordination services in liaison with the practitioner

· Collecting and maintaining client data in line with RACR policies and procedures and any government statistical database system

What you’ll need to succeed

1. Certificate IV in Community Services or a related field (or actively working towards formal qualification).

2. Demonstrated ability to identify and assess client needs, including communicating with vulnerable clients and demonstrated ability to assess risk and prioritise accordingly.

3. Demonstrated experience in person-centred, trauma-informed supports and responses and knowledge of services available to families and children.

4. Demonstrated experience working with diverse cultural communities and knowledge of issues facing Aboriginal and Torres Strait Islander peoples, people with a disability, culturally and linguistically diverse individuals and communities and LGBTQIA+ communities.

5. Computer literate and demonstrated ability in data entry and sound organisational skills.

For a full list of selection criteria, please refer to the position description on our Careers site. To view the position description, click on the paper clip on the upper right side of the screen.

Aboriginal and Torres Strait Islander Applicants are encouraged to apply.

What you’ll get in return

This is an exciting opportunity to join a highly regarded not-for-profit, community-based organisation in a position where you will have the opportunity to continue to grow and develop your career. You will receive a generous package including professional development and NFP salary packaging. In this role you will be able to make a positive difference in the lives of people in the community every day.

What you need to do now

If this sounds like the ideal position for you, Apply today! Shortlisting and interviews will occur as applications are received.

Submit your resume with names of two work related referees and a cover letter specifically addressing each of the selection criteria (no more than half a page response under each criterion).

For a full list of selection criteria, please refer to the position description. To view the position description, click on the paper clip on the upper right side of the screen. Applications that do not address selection criteria will not be considered during the shortlisting process.

Applications should be submitted only via the “Apply” button on RACR's careers site.

For further information about the position or application process, please email [email protected].

Closing date for applications: Midnight on 20 July 2025