Job Description

We’re seeking a talented Customer Service Representative to join our bustling inbound contact centre. In this role, you'll serve as the welcoming voice of Silverchain, dedicated to ensuring every interaction exceeds our clients' expectations.

As the first point of contact, you’ll manage inbound calls from Silverchain’s aged and health care clients, Care Workers and various stakeholders, adeptly handling inquiries and ad-hoc requests with professionalism and timeliness.

Industry experience and/or a passion for community work is highly regarded.

What’s on offer

This is a full-time opportunity with working hours scheduled between 6am and 6pm, Monday through Saturday. While we offer work-from-home options, regular attendance at our NSW Bella Vista office is required; therefore, only Sydney-based candidates will be considered for this role.

What we’re looking for

To thrive in this role, you'll need to have:

• Customer service experience (ideally within a call centre environment)
• Strong communication and active listening skills
• Empathy, patience and a solution-focused approach
• Resilience and a positive attitude
• Ability to work autonomously and as part of a team
• Strong computer skills and experience with CRMs (Salesforce experience is advantageous)
• Industry experience and/or a passion for community work is highly regarded.

Why choose Silverchain

Everyone at Silverchain, from our care teams to leadership, plays a vital role in delivering Best Care. It’s a team effort. Best Care is care that is safe, personal, connected and effective.

We are proudly one of the few Australian home care providers accredited in both national health and aged care standards. This means the quality of care we provide is expected to meet the same standards as a hospital or residential aged care facility.

As a not for profit organisation, we re-invest our funds into research and developing innovative models of care to set the industry benchmark for the provision of the best care in the home.

We'll also provide you with opportunities to help you develop and grow in your career, with training and education programs to help you achieve your goals.

How to apply

To submit your application, click ‘Apply’.

Prior to commencement, every preferred candidate must complete a National Police check, Work Rights check and confirm their COVID-19 vaccination status (although not mandatory it is highly recommended).

At Silverchain, we recognise the positive contribution that a diverse workforce makes to our organisation where individuals can be authentic, are respected and celebrated. We strongly encourage applications from Indigenous Australians, people of all ages, gender, abilities, culturally diverse and linguistic backgrounds.

For more information contact our recruitment team at [email protected].

Kindly note that we do not accept applications via email. Unsolicited applications from agencies will not be accepted. We reserve the right to commence the recruitment process and extend or withdraw this advertisement prior to the closing date.

Additional Information

Silverchain Group has been trusted by Australians to deliver care that is differentiated by quality and safety for 130 years. At Silverchain, there’s no better feeling than being able to see firsthand the difference you make to the lives of others. Whether you’re in the office, a part of our care team or a clinician, working together helps us provide care in the home so clients can live independently, safely, and remain part of their community. As a nationally accredited provider in health and aged care at home, we take our reputation seriously. We know what we do makes a difference for our clients, our communities, and you. Find your work-life balance and join our chain of care today.