• Diverse range of high quality events, functions and guests
• Casual, Monday to Sunday, Narre Warren-based
• $ 43.82 plus super per hour

The City of Casey is one of Victoria’s largest, fastest growing and most diverse cities. The Council plans and delivers quality services and infrastructure for the more than 400,000 residents who call Casey home.

Our workspace is located within Bunjil Place, a must-visit destination nestled within Narre Warren in Melbourne’s south east. Bunjil Place reflects and enhances the city’s rich diversity by providing an energetic and cosmopolitan atmosphere through a lively community meeting place.

Our Benefits:

Benefits | City of Casey

• A flexible, supportive work environment with a strong culture of collaboration and growth.
• Access to diverse professional development opportunities.
• Conveniently located near Westfield shopping centre, with an adjacent gym/pool offering Free Workout Wednesdays, discounted memberships, and an onsite café.
• Work in a multi-award-winning, architecturally designed office with fully equipped kitchens, free coffee, community library on-site, free parking, and more.

Offering an unprecedented mix of facilities, including an 800-seat theatre, multi-level community library, function centre, outdoor community plaza with big screen, City of Casey Customer Service Centre, café and more!

A bit about the role

As a Visitor Liaison and Security Officer you will be the first point of contact to welcome visitors attending Bunjil Place, providing excellent and informative customer service in a welcoming and friendly manner.

As part of your role, you will maintain and preserve the safe environment of the precinct by resolving and de-escalating issues in an empathetic, respectful, and professional manner.

We currently have multiple casual opportunities across our operating hours of 7 days per week, from 7am – 10:30pm weekdays, and 8am – 10:30pm on weekends

What you’ll deliver

• Excellent customer service to all Bunjil Place visitors ensuring the best possible experience is received by all staff, clients, and visitors.
• Professional and suitable security services, creating a safe environment for the use and preservation of the precinct for all.
• Promote strong levels of safety perception through visibility and proactive engagement.
• Effectively respond to high-risk concerns and emergencies such as active threats, lockdowns, anti-social behaviours or conflict ensuring safety with appropriate sensitivity to all.
• Provide timely reports of incidents or near misses
• Maintain knowledge of the precinct, its history and current and future events, and provide support and information enhancing their customer experience.

What you’ll bring

• A friendly, welcoming and engaging approach to customer service.
• Strong interpersonal and communication skills to interact with a diverse audience.
• Ability to think on your feet and solve problems quickly and efficiently.
• Good conflict resolution and de-escalation skills.
• Flexibility to work rostered shifts across our hours of operation
• Certificate II in Security Operations including crowd control and security guard.
• Level 2 First Aid.
• Responsible Service of Alcohol (RSA) Certificate.
• Current Victorian Drivers Licence.
• Willingness to undergo pre-employment background checks including National Criminal History Check, Working with Children Check, Eligibility to Work check, Functional Assessment (Medical/physio)
• A curious, collaborative, and inclusive community mindset.

What’s next?

We encourage you to attend the Information session on Thursday 10 July, 6:30pm – 8:30pm at Bunjil place, to find out more and ask any questions.

Please apply including a resume and cover letter outlining your availability, including evenings and weekends.

We do not require any selection criteria to be addressed.

Please ensure that you are eligible to apply for this position in line with the Workforce Management Policy for internal movements.

Position Description: Visitor Liaison and Security Officer - PD - 2025 06 12.pdf

For further information, please contact Leigh O’Donnell, Acting Team Leader Visitor Liaison and Security, on 9705 5134 and [email protected]

Applications will be accepted until 11.55pm on Monday 13 July.

Please Note: Applications will not be accepted via email. Please apply by following the links only.

We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.

At the City of Casey, we are proud to be an inclusive, child safe, and equal opportunity employer. We welcome applications from people of all ages, genders, cultures, backgrounds, and abilities, including those with a disability, Aboriginal and Torres Strait Islanders, LGBTIQA+ communities, multicultural communities, and refugee or migrant backgrounds.

We are committed to providing a diverse, safe, and inclusive environment where everyone can grow and succeed. We promote gender equity and actively address barriers to employment, ensuring participation without discrimination and supporting workplace adjustments.

For any reasonable adjustments or access needs during the application or interview process, please contact the Talent Team at 9709 9777 or [email protected].

The City of Casey reserves the right not to make any appointments for this position.

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