Collections Officer role is with a Tier 1 Telecommunications provider. You'll manage end-to-end actions and decision-making within Enterprise Collections and their managing the full customer life-cycle and ensuring timely debt recovery, dispute resolution, and positive customer outcomes.

Rate: $300/day to $350/day + Super
Location: Melbourne CBD
Duration: 9 months
Flexible work: 3 days office / 2 days work from home

Your responsibilities will include:

• Develop a thorough understanding of payment policies and processes for enterprise customers
• Identify the cause of payment issues
• Investigate and track complaints and disputed claims
• Provide high-quality customer service
• Ensure knowledge and compliance with legislative, financial and administrative frameworks
• Develop procedural and technical expertise in relation to claims and plan funding management
• Meet key performance indicators

Requirements:

• Previous experience in customer service environments
• Proficiency with IT systems
• Demonstrated ability to work within a team and autonomously
• Must posses valid working rights in Australia
• Anyone from a claims / insurance / Collections background highly encouraged to apply