Executive Director of Client Services

About Us and Our Team Culture

At The Centre for Women & Co. and Men & Co. Services we work to support individuals, children and families towards physical and emotional safety through Domestic & Family Violence support and counselling. We work from an evidence-based, trauma-informed and reflective practice framework.

We trust our team members and encourage autonomy.

Our leadership team are grounded and supportive, and we don’t micro-manage.

We are big on investing in professional development and career progression.

We know that working in the DFV and Wellbeing sector is hard work, and we take care of our team.

The Role

The Executive Director, Client Services provides senior operational leadership across the Organisation's therapeutic and community-based client service delivery functions, encompassing both The Centre for Women & Co. (CFW) and Men & Co. Services (MACS). Reporting directly to the Chief Operating Officer, the role is responsible for ensuring that all client services are delivered to the highest quality, are aligned with best practice, and are responsive to the needs of service users and the broader community.

Lead, coach, and support Client Services Managers and Team Leaders to foster professional excellence, service cohesion, and a culture of accountability and care.

Work in partnership with the Quality, Compliance and Risk team to ensure services meet internal standards, external accreditation, and regulatory requirements.

Oversee workforce planning and team development within the client service portfolio, ensuring staff capability, wellbeing, and supervision structures meet both clinical and operational needs.

Build strong collaborative relationships with executive peers including the CEO, COO, CFO and other Executive Directors to ensure integrated planning, operational efficiency, and service excellence.

Represent the client services portfolio in relevant sector forums, community networks, and partnership meetings, contributing to the Organisation's visibility and thought leadership.

Maintain productive relationships with funding bodies, referral networks, and partner agencies to enhance service coordination and sector impact.

Salary and Benefits

Salary under SCHADS ($75p/h) | Full-Time (38 Hours Per Week) | Car Allowance

Permanent with recurrent funding

Salary Packaging up to $15,900 (superannuation can be paid in addition to this, subject to any ATO limit if any).

Flexible Working Arrangements such as; compressed working weeks, or WFH options within program requirements

Pet friendly offices

A supportive induction process and in-house training about the meaningful work we do to support our clients through DFV and improve their wellbeing.

A supportive and warm team culture and working environment where we help one another out, learn from one another and have a lot of fun and laughs

Experience and Qualifications

This role requires a tertiary qualification in Social Work, Human Services, Mental Health, Counselling, Leadership or a related discipline with a minimum of 5 years’ experience leading a sector-specific and multidisciplinary team. This role would also benefit from qualifications in Business Management and leadership or related discipline and a high level of experience in executive-level project and finance management.

Potential Start Dates

This role is available to start on:

Monday 28th July

Monday 18th August

We have set start dates for new team members so that they can undertake our supportive induction process with our Practice and Development Lead and Risk & Culture Officer. This process allows new team members to have set time to learn more about our organisation, our practice frameworks and set up all equipment and logins.

How to Apply – We Want to Meet You!

We encourage people from diverse backgrounds and welcome applications including a cover letter and resume. To apply for a role, please click ‘apply’. Applications will be accepted until the 28th of July however please be advised that only shortlisted candidates will be contacted, and interviews will be scheduled on a rolling basis as applications are received.

We kindly request that recruitment agencies refrain from submitting candidates for this position.