Program Manager – In Home Support

Employment Type: Full-Time
Salary: $100k – $110k + Super

About We Care Staffing Solutions

We Care Staffing Solutions is a registered provider of NDIS, DVA, and In-Home Support Services, proudly delivering high-quality, person-centered care across Australia since 2012. Our commitment is to empower individuals to live with dignity, independence, and choice by connecting them with compassionate, qualified professionals. By joining our team, you’ll become part of a compassionate community that puts people first — supporting both our clients and our staff every step of the way.

About the Role

We are seeking an experienced and passionate Program Manager to lead and oversee the delivery and coordination of high-quality aged care services across our In-Home Support programs. This is a key leadership role where you’ll ensure our clients receive safe, responsive, and person-centered care that enhances their independence and wellbeing.

You’ll lead a dedicated team of Care Managers and support staff, manage operational efficiency, and ensure compliance with Aged Care Quality Standards, Home Care Package (HCP) guidelines, and funding requirements.

Key Responsibilities

Lead the operational delivery of In-Home Support services across multiple programs and locations

Ensure care plans are person-centred, goal-oriented, and aligned with funding guidelines

Manage client intake, onboarding, reassessments, and service plan reviews

Oversee a team of Coordinators, Rostering Officers, and Support Staff

Be responsible for primarily growing and developing the program

Provide staff supervision, coaching, and professional development

Drive service quality, performance improvement, and risk management

Ensure compliance with Aged Care Quality Standards and internal policies

Manage service agreements, care budgets, and reporting obligations

Foster strong relationships with clients, families, service providers, and stakeholders

About You

Minimum 5 years of leadership experience in community care, aged care packages, or In-Home Support Services

Strong knowledge of Aged Care Quality Standards, CHSP & HCP funding, case management, and care coordination

Proven team leadership and people management skills

Proficient with aged care portals and care management systems (e.g., My Aged Care)

Relevant tertiary qualification in Nursing, Social Work, Allied Health, Aged Care or related field

Solid understanding of aged care funding, budgeting, and compliance

Current Police Check, First Aid Certificate, and valid Driver’s Licence

Strong computer literacy in CRM/CMS systems and Microsoft Office

Why Join Us?

Friendly, supportive, and inclusive work environment

Be part of a successful and growing national organisation

Immediate start available

Opportunities for professional growth and career progression

Make a meaningful impact in the lives of clients and their families

Play a key role in shaping high-quality, person-centred services

Ready to lead with purpose and make a difference? Apply now and help us continue delivering the care Australians deserve.