At Ashley & Martin, we've been empowering clients to transform their lives by helping them regain their confidence through proven hair growth solutions for over 60 years. We're not just a hair loss clinic; we're a trusted partner on a journey of self-discovery. As a Sales Consultant & Customer Service Specialist, you'll play a key role in guiding clients through this life-changing process, becoming a trusted advisor and making a real difference in their lives. Join our team and be part of a company with a strong foundation and a bright future.

About the Role:

As a B2C Sales Consultant, you'll build strong relationships with clients, understand their individual needs, and present tailored treatment plans. You'll collaborate with our expert medical team to ensure clients receive the best possible care and support throughout their hair regrowth journey. This part-time, permanent role is based at our Newcastle Clinic (3 days per week, 48 hours per fortnight). Hours will be between 9am - 6pm Tuesday to Thursday.

What You'll Be Doing:

• Inspiring Confidence: Conduct initial consultations, becoming a trusted advisor to clients seeking solutions for hair loss. You'll assess their needs, understand their goals, and collaborate with our medical team to develop personalised treatment plans that make a real difference.
• Driving Sales Success: Consistently exceed monthly sales targets by effectively presenting treatment options and enrolling clients in suitable packages.
• Building Long-Term Relationships: Guide clients through their treatment journey, providing ongoing support, addressing any concerns, and celebrating their successes. Cultivate strong relationships to foster client loyalty and generate referrals.
• Providing Exceptional Customer Service: Greet and welcome clients, manage appointments, respond to enquiries (phone, email, SMS), process payments, maintain accurate records, and assist with administrative tasks.

What We Offer:

• Wellness Benefits
• Two additional paid wellness days per year.
• Quarterly team subsidies for social activities.

• Competitive Compensation: Competitive base salary plus a rewarding commission structure. First-year earnings of $50,000 - $60,000, with the opportunity to earn even more based on your performance.
• Comprehensive Sales Training: A comprehensive sales training program covering our products, sales techniques, and client consultation strategies. Ongoing professional development opportunities to enhance your sales skills and career growth.
• Excellent Benefits:
• Supportive & Collaborative Culture: Our team is a supportive and collaborative group of driven individuals who are passionate about helping others and celebrating each other's successes. We foster a positive and encouraging work environment where everyone can thrive.
• Mentorship Program: Benefit from guidance and mentorship from experienced sales professionals.

Why We Want You:

• Experience in B2C sales roles that focus on understanding client needs and providing tailored solutions through effective consultation and product/service presentations.
• Experience in the health, beauty, or wellness industry is a plus, but not required. We are willing to train the right candidate with a passion for helping clients achieve their goals.
• Proven ability to build rapport with clients, close deals, and exceed sales targets.
• Strong negotiation and presentation skills.
• Excellent communication and interpersonal skills.
• Driven by a desire to make a positive impact on people's lives.
• Positive, enthusiastic, and team-oriented attitude.

Does this sound like what you have been looking for?

Ready to apply? Submit your application ASAP via the APPLY NOW button, we will shortlist and interview regularly and the opportunity may be filled while you're thinking! You must have full working rights to be considered for this position. We are an equal opportunity Employer who encourages applications from everyone.