Join a proudly Australian brand that’s been a trusted household name for over 85 years. Renowned for their high-quality home improvement products, they make DIY easier for both everyday consumers and professional tradies. Innovation, reliability, and customer focus are at the core of everything they do. This is an exciting opportunity to be based in their head office, supporting customers with product enquiries and making a real impact every day.

What’s in it for you?

• Hybrid work opportunities – work from home 2 days a week;
• Salary of $65,000 - $75,000 + super;
• Excellent company culture with a supportive team;
• Initial 12-month contract with a potential to extend;
• Be set up for success with full training and onboarding;
• Join a brand owned by large global business;
• Free secure parking onsite; and
• Standard working hours of 8.30am-4.30pm Monday – Friday.

What is the role?

• Respond to customer and consumer enquiries via phone, email and live chat;
• Build positive connections with consumers to strengthen brand loyalty and support sales;
• Support customers with any product related queries;
• Deliver exceptional service that supports customers throughout their DIY journey; and
• Capture and report on customer insights to help improve products and services.

What are we looking for?

• Previous experience in a customer service or call centre environment, or hands-on experience in the DIY/hardware retail industry;
• This role could also suit a tradie looking to step off the tools, or a DIY enthusiast who knows their way around home improvement products;
• Strong communication skills—both written and verbal—with the ability to provide clear, friendly and professional support across phone, email, chat and social media;
• A proactive, solutions-focused mindset and a genuine desire to create a great customer experience; and
• Confidence using systems and a high level of attention to detail when logging enquiries and following up.

How to Apply

For more information or a confidential discussion please call Madie Brunt at u&u on 02 8245 7914 quoting reference number 41854.

At u&u Recruitment Partners, we value diversity, equity and inclusion. We welcome applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability.

Should you require reasonable adjustments throughout the recruitment process, we encourage you to make a request via [email protected] or phone the above-mentioned u&u consultant to discuss. In response to these requests, we will collaborate closely with you to implement the appropriate adjustments.

Additionally, for a barrier-free and inclusive online experience, you can access u&u’s opportunities using accessibility software Recite Me at https://www.uandu.com/jobs.